Cloud Operations Manager

7 months ago

Sydney, Australia Civica UK Ltd Full time

**Cloud Operations Manager**

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

**Requirements**:
**What does it take to become a Civican?**

Here’s an exciting opportunity as a **Cloud Operations Manager **which allows you to closely work with our Local Government team. You will be reporting to the Chief Operating Officer for Local Government and managing a growing team of Cloud Operations specialists.

As we move our customers to our Cloud SaaS offerings we are growing our Cloud Operations teams, this role will form an essential part of our product offering.

**You have deep commercial experience in**:

- Manage team members to ensure a high-quality service is delivered
- Provide leadership and guidance to implement industry best practices and processes including deployment, support and disaster recovery
- Work with the team to develop skills, through development plans and formal and informal training.
- Analyse system performance and provide recommendations on improving our infrastructure
- Develop and maintain documentation on processes and practices, develop reports on all aspects of our Cloud Infrastructure
- Participate in compliance for ISO27001/9001 and SOC 2
- Ability to lead and manage across multiple geographies and time zones
- Review and implement security recommendations

Duties and responsibilities of your role may change from time to time to meet the needs and requirements of the business.

**A day in the life**

Being a Cloud Operations Manager, you will be liaising with other teams and communicating the relative priority of different work items within the Cloud team. You are responsible for planning and managing incoming dependencies in such a way that other teams are not blocked from achieving their planned outcomes.
- 5+ years’ experience in a similar role
- Proven track record of managing cloud operations teams
- Excellent communication skills and the ability to communicate to all levels of staff
- Self-starter with the ability to work independently
- Excellent team player
- A passion for working with people and the ability to quickly build rapport
- Effective escalation management
- A creative approach to problem solving
- Effective Communication and negotiation skills at all levels, technical through to directors
- Process review and improvements
- Ability to coach, lead and mentor

**Benefits**

**Why you'll love working with us.**

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
**We're all different - **and we love this about us.

**We provide an inclusive,** safe, and welcoming environment to all Civicans, new and old Focus on learning
- there are heaps of opportunities to enable you to grow and be your best.

**Giving culture - **we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

**Flexible Work - **Flexible work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
- Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

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