Cloud Operations Lead

2 months ago

Sydney, Australia Westpac Banking Corporation Full time

Cloud Operations Lead (AWS)
- **Sydney or Melbourne location with flexible working**:

- **Be a part of a world class team**

**How will I help?**

The Cloud Support Lead plays an important role in maintaining service levels for critical workloads, end-to-end support of technical solutions on the public cloud and ensures that operations are fit for purpose.

The Cloud Support Lead role is accountable for achieving both service stability and security compliance, ownership of major incidents and ensuring operational readiness for core, customer and automation patterns.

**What will you do?**
- Accountable for service stability in a rapidly evolving 24x7 operations environment.
- Own major incidents, ongoing problem management and IT Service Management targets end-to-end.
- Maintain strong AWS foundational security, compliance and cost practices.
- Facilitate solution delivery handover phase to ensure timely resolution of design issues and operational readiness before deployment.
- Support the deployment and operations of automated AWS enabled infrastructure environments, patterns, tools, and platforms.
- Deliver continuous service improvement, automation of repetitive processes and improved customer experience.
- Coaching and mentoring the L2 operations team.
- Customer engagement, relationship development and requirement gathering for BAU changes.
- Provide expert input into the planning of future requirements, all aspects of capacity planning, performance monitoring and tuning of specific infrastructure components to ensure the stability and availability of the cloud platform.
- Liaise with executive and senior stakeholders (Architecture, Security and Engineering) and Suppliers
- Contribute to effective communications with Suppliers and proactively establish the network of key technical experts
- Contribute to the common "one team" mindset that includes collaboration and a sense of joint responsibility between Westpac teams and suppliers
- Maintain focus on industry and technical trends to enable evaluation and recommend changes to the automation and orchestration of services.

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- 5+ years of experience in AWS technologies
- Coaching and mentoring team to maximize support potential
- Customer engagement, relationship development, requirements gathering and scheduling of support issues and priorities.
- Broad understanding of technologies with strong ability to learn new ones to facilitate support requirements
- Experience in one or more DevOps automation tools - Terraform, BitBucket, Jira, Jenkins
- Experience in IaC and infrastructure management tools - Terraform or CloudFormation
- Strong and effective communication and collaboration skills
- Strong analysis and problem-solving skills
- Knowledge in scripting and developing tools including - Bash/Shell, Ruby, JSON, Python, NodeJS, JavaScript
- Experience in developing CICD pipelines - Jenkins, Artifactory
- Troubleshooting in AWS technologies and across multiple consumption models (IaaS, PaaS, and SaaS)
- Agile methodologies - Scrum, Kanban, Lean, XP, SAFe, TDD, BDD, customer centric design
- AWS cloud certification is highly desired

**What's it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I Apply?**

Start here. Just click on the **APPLY **button.

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