Customer Engagement Manager

3 months ago

Hawthorn, Australia Cabrini Health Full time

Customer Engagement Manager - IT (Clinical)

Full Time Fixed Term (ending 30th June 2025), will consider part time/pro rata

Cabrini Hawthorn East & WFH 2 days per week

Salary $135,000 + super

Cabrini offers:
- Tax savings - as a private, non-profit hospital we offer up to $15,900 salary packaging tax free plus $2,650 meal & entertainment card benefits- Discounts on hospital services- Discounted parking on site- Close to public transport with Myki discount on offer- Opportunities for professional development- Enjoyable workplace culture in a mission-based, values driven healthcare organisation

How you will make an impact

The Customer Engagement Manager (Clinical) will perform a key role within the Information Technology team at Cabrini Health. The role is primarily responsible for engagement and relationship development between IT and clinical service units. In this role, you will proactively support and contribute to the overall technology strategy and the planning and delivery of strategic objectives within Cabrini.

Key responsibilities will include:
- Contributing to the end-to-end delivery of projects in collaboration with business and technology stakeholders- Developing, analysing and quantifying the scope and deliverables for business projects and strategic initiatives- Identifying strategic projects and assessment of total cost ownership (TCO)- Developing robust business cases- Working closely with stakeholders, including third parties to gather and define business/user requirements- Promoting strategic prioritisation, data driven decisions and ownership in the delivery of business strategy- Contributing to the ongoing implementation of the prioritisation framework including relevant record keeping and maintenance of the associated project directory- Meeting regularly with your customers, understanding their business strategy and needs. Share technology strategies and roadmaps and technology risks so that they can understand business impacts

About you

The successful applicant will be adept at providing outstanding customer service and act on issues effectively and efficiently. You will also have the following:
- Tertiary qualification in a relevant field- Professional certifications in a relevant field- Experience in a hospital or healthcare environment including and understanding of clinical workflows, ICT systems and healthcare trends- Substantial experience building relationships with key business partners- Proven experience managing stakeholder expectations including at the executive level- Leadership capability with the ability to lead a diverse range of resources to deliver value outcomes effectively- Strong problem solving skills to analyse issues and seek information including engagement with key stakeholders to obtain diverse perspectives to obtain best outcomes- Understanding of current technology directions within the business context (e.g. cloud-first)

Enquiries should be directed to: John Gomes, Director Technology (Portfolio Management), 0411 284 765

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s south east. Inspired by the mission and ethic of care of the Cabrini Sisters, we have been providing quality, compassionate care to our community for 75 years.

There is something special about Cabrini. Wherever we work, we are compassionate, connected people transforming lives together. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Cabrini is an equitable and inclusive employer and is committed to providing a safe environment for children and vulnerable people.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for Influenza and COVID-19 (including boosters), plus a Working with Children Check (WWCC) may also be requested.

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