Consultant, Investment Operations

3 months ago

Melbourne, Australia Northern Trust Corp. Full time

**About Northern Trust**:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

**Role Summary**

As the **Consultant** on the Investment Operations Outsourcing (IOO) team, you will have broad, in-depth knowledge of the business and acts as the first point of reference for day-to-day queries as well as serves as a liaison to related areas.

You will work on relatively complex, high profile activities and projects involving committees and/or senior management and clients. Focus areas include maintenance and implementation of policies and procedures, while building towards becoming an area expert.

This role will report to the Manager of Transitions and Reconciliations within the IOO Australia group.

We are open to considering professionals in both Melbourne and Sydney locations.

**What you will do**
- Responsible for providing client service through the execution of daily functions and tasks within the IOO team
- Liaising with clients, market counterparties and other business areas to clear and investigate issues through to resolution for the explanation of these to clients as well as acting as a liaison with client service teams to drive issue resolution
- Responsible for providing timely response to queries and finding resolution to avoid repetitive actions
- Responsible for oversight of offshore production of operational activity across middle office records
- Track all issues by managing operational logs with offshore teams, working with them to remediate all service issues encountered with a proposed plan for resolution
- Understand and responsible in enhancing and maintaining operating procedures and controls, and cross train on other functions as well as provide back up
- Responsible for understanding client’s business needs and deliverables, including working on fund launches and transition activity events across a range of middle office and fund administration services
- Ensure accurate execution of planned transition event activity through all Northern Trust services, reviews event for accuracy and provides sign off to client
- Establish, build & maintain effective working relationships with key partners internal and external to the organization, and drive the engagement of other partners as appropriate to solve client inquiries/issues
- Identify potential risk items and exposure on a timely basis with a view to close these areas of risk
- Understand client Service Level Agreements (SLAs) that are directly related to job function(s)
- Assisting with build, completion and delivery of monthly internal and client KPIs, as well as production of daily & monthly MIS for senior management
- Ensuring correct control procedures are adhered to and a full audit trail is recorded and maintained at all times.

**About You**
- A good knowledge of the asset servicing industry, acquired through experience in both middle office and custody records is critical for this position
- Good Knowledge of Middle Office operations specifically on trade lifecycle, matching, settlement and reconciliation
- Demonstrated client servicing capabilities and excellent communication skills are also required for success in this role
- Proven experience within investment management/asset servicing industry with the majority of this working directly in an investment operations team
- Excellent oral and written presentation skills are required
- Must be resilient to pressure and must have the ability to adapt quickly.
- Strong analytical skills are required to research and resolve inquiries/issues.
- Organizational skills are required to manage conflicting priorities and multitask functions in a fast-paced team environment
- Experience with Global Equities, Fixed Income, FX and Money Market Asset Classes _(good to have)_

**Working with Us**:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

In Australia, we are actively involved in many ways with both community and diversity organisations, which includes paid volunteer days. For families, we offer a very generous parental leave scheme, and all staff have access to subsidised health insurance if th

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