Product Manager

3 weeks ago

Sydney, Australia Luxury Escapes Full time

**Be part of the team transforming global travel experiences**

Luxury Escapes is one of the world’s fastest-growing travel websites, with over 6 million members. We are growing rapidly & seeking a Product Manager to join our Operational Excellence team.

The Operational Excellence (OperX) team is focused on building products which deliver a high-quality, end to end travel experience for our customers. The team also focusses on uplifting the efficiency of other functions within the business including customer sales and customer service.

**Why Join Us?**

✨ Pioneering Products: Dive into a world where innovation is the norm. We're constantly challenging ourselves to provide customers with a best-in-class experience, and we're not afraid to try something new.

Collaborate with the Best: Surround yourself with a dynamic, passionate and fast-paced team of product managers who share your passion. We maintain a high bar on talent and have a strong work ethic.

✈️ Experience the World: We believe in living what we offer. Enjoy travel experiences just like the ones we curate for our customers. Plus, our award-winning employee benefits ensure that your journey with us is nothing short of extraordinary.

Growth & Leadership: We provide an environment for continuous learning and leadership. The growth opportunities are endless. You’ll be given autonomy to really make an impact in your role.

**About the team**

The OperX team is pivotal to Luxury Escapes and relied upon by customers and internal stakeholders to ensure a high-quality customer experience. The team is currently working on our AI support assistant which is now solving hundreds of customers queries every week and also focusing on delivering our customers self-service functionality for all product verticals.

**Your responsibilities**
- Facilitate growth by building technology and tools that boost efficiency (i.e., our AI Chatbot, tools for Customer Service, Phone Sales, Production, Finance and more)
- Develop a deep understanding of customer needs to advocate for them effectively.
- Lead the vision, strategy, and execution for products that you manage.
- Engage with stakeholders to improve efficiency in our customer service, customer sales and finance teams.
- Manage the end-to-end product lifecycle, from customer research to design, build, and launch.
- Set, measure, and improve success metrics for the products you manage.
- Collaborate with product design, software engineering, and wider Luxury Escapes teams to deliver high-quality, valuable products.

**Your background**
- Strong experience in Product Management and UX in a high-growth business.
- Proven problem-solver who is willing to roll up your sleeves to get the job done and find the right solution.
- Proven track record of managing all aspects of the product lifecycle.
- Solid experience in growing products through agile planning and rapid prioritisation.
- Strong collaboration skills, and ability to influence cross-functional teams. This means you have exceptional written and verbal communication skills.
- Passionate about building products that customers love.
- Demonstrated success in defining, metrics to launch excellent products.

**Our Perks & Benefits**

We consider our people one of our most important assets - and we want our team to love their working lives When you work for Luxury Escapes, you can look forward to:

- Excellent Remuneration package.
- 20% Discount on Luxury Holidays and Experiences.
- Breakfast and lunch are provided 5 days a week.
- Health and Well-being programs.
- A bonus day of birthday leave.
- A super collaborative team that enjoys creating great platforms.
- We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process._

**We are a 2024 Circle Back Initiative Employer, committing to responding to every applicant.

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