Field Service Technician

6 months ago

Silverwater, Australia Light & Wonder Full time

Gaming:
Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Duties and Responsibilities:

- Perform and complete field installations, conversions, and upgrades to a high standard
- Record and report the completion of work, ensuring all required pertinent data is collated
- Develop and perform operator and technical training to venue staff as required
- Escalate faults as required to ensure timely resolution and maintain a high level of customer service
- Manage work schedules effectively and efficiently to satisfy both Customer and Sales Team requirements
- Report on a weekly basis operational issue that arise
- Process inventory adjustments into stock as required
- Process and test return orders - including fault finding and repair testing of parts
- Liaise with Production and Order management teams to ensure required information is available to meet installation schedule
- Continuously identify opportunities to improve operations, decrease turnaround times, streamline work processes, work cooperatively, and deliver high quality customer service
- Travel interstate or International as required

Knowledge, Skills and Abilities:

- Effective communication skills - both written and verbal
- Strong customer service skills along with Organisation and stakeholder management skills - including meeting demanding deadlines, a high level of initiative, and performing autonomously
- Strong electro - mechanical fault-finding skills, with understanding of computer systems, networking

Experience, Education and Qualification:

- 5+ years exposure to EGMs, MTGMs and Utility products in a Support or Maintenance capacity
- Exposure to market industry (Gaming) regulations and operating procedures
- Formal certification in a technical discipline advantageous
- To hold and maintain a various Gaming technical license’s
- Must be physically capable of operating company supplied vehicles, possess a valid driver’s license, and have an acceptable driving record

**Qualifications**:
Light & Wonder and its affiliates (collectively, “L&W”) are engaged in highly regulated gaming and business. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a background screening.

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