Market Executive, Hotel Business
2 weeks ago
**In this role, you’ll get to**
- Ensure hotel partners’ product (e.g. room types, rates, promotions, availability & content) is consistently optimised and competitive across the platform to maximise customer experience.
- Act as a point of contact for Customer Service escalations, and work with hotel partners to ensure the best possible solution for the customer, partners and business.
- Liaison with hotel partners and Market Managers and address invoicing issues.
- Execute effectively based on KPI metrics (targets, goals and/or strategic objectives).
- Perform other ad-hoc duties as assigned.
**Seniority**
**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
**Salary**: $60,000.00 - $120,000.00 per year
Work Location: One location
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