Customer Service Assistant

2 months ago

Hobart, Australia ListedReserve Pty Limited Full time

**About Us**:
At ListedReserve Pty Ltd, we specialize in managing investments in the exciting and rapidly growing world of digital assets and cryptocurrencies. Our team is committed to delivering exceptional service to our clients, ensuring they feel confident and supported in navigating this innovative industry.

We are currently seeking a Customer Service Assistant who is passionate about helping others and ready to be a vital part of our customer success team.

**Job Summary**:
The Customer Service Assistant will serve as the first point of contact for our clients, addressing inquiries, solving problems, and ensuring an outstanding customer experience. This role is ideal for someone with strong communication skills and a proactive mindset, eager to work in a dynamic and fast-paced environment.

**Key Responsibilities**:

- Assist clients with account setup, troubleshooting, and navigating our services.
- Provide clear and accurate information about ListedReserve’s offerings and policies.
- Address customer concerns with empathy and work to resolve issues efficiently.
- Document customer interactions and feedback to support continuous improvement.
- Collaborate with internal teams to ensure seamless customer support and satisfaction.

**Qualifications**:
**Experience**:

- Previous experience in customer service or client-facing roles is preferred but not required.

**Skills**:

- Strong verbal and written communication skills.
- Problem-solving mindset with a customer-first approach.

**Preferred Knowledge**:
**Personal Attributes**:

- Positive attitude, patience, and a genuine passion for helping others.
- Ability to multitask and thrive in a fast-paced environment.
- Team player with a willingness to learn and grow.

**What We Offer**:

- Competitive salary with opportunities for performance-based bonuses.
- Comprehensive training to ensure your success in the role.
- Flexible work options, including remote or hybrid arrangements.
- A supportive and collaborative work environment with growth opportunities.
- The chance to work in an exciting industry at the forefront of financial innovation.

**How to Apply**:
If you’re enthusiastic about providing excellent customer service and want to join an innovative team, we’d love to hear from you Please send your resume and a brief cover letter

Pay: $64,674.48 per year

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplementary Pay:

- Commission
- Performance bonus

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: Remote

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