Application Production Analyst

2 weeks ago

Sydney, Australia BNP Paribas Full time

**Description of the Department**:
To provide quality, cost-effective, robust IT services / solutions to allow the various BNPP business units to achieve their respective corporate goals and objectives

**Summary of the Role**:
Part of the BNP Paribas (BNPP) IT - Application Production Support - Operations Function, responsible for:
2nd/3rd level support for general IT incidents & requests

Problem Management

Service Continuity

Obsolescence Management

Vulnerability Management

Performance & Capacity Management

IT Operations Reporting

**Liaises with**

Internal:
BNPP IT Application Support, Business Support & Client Support teams

BNPP IT Application Production Support (Chennai/Montreal)

BNPP IT Platforms

BNPP business units

BNPP Sydney Territory IT on IT Helpdesk support

BNPP Sydney/Singapore Territory IT on incident related follow-up

BNPP Central Application Production Support

BNPP Global IT (London, Paris, Lux, Chennai)

External:
BNP Paribas Securities Services Clients

ITPS (global IT infrastructure)

**Key Responsibilities**:
**Problem Management**:
Initial root cause analysis of problems to determine potential fixes

Co-ordination with preventative measure owners to ensure closure within expected timeframes

**Production Support**

Appropriate escalation of incidents to resolver groups, based on procedures for production incidents and for BCP events

Defining, documenting and improving processes and procedures

Assist in keeping DR environment in working order through participation in regular health checks, maintenance activities and tests

Maintain inhouse alerting systems to ensure production monitoring captures all system exceptions

**Release Management**

Complete packaged releases into production environment as provided by IT development team

Liaise with the business & other IT teams to ensure that system changes and enhancements are done so using Change Management best practice

**General Production Support**

Including
- Obsolescence Management
- Vulnerability Management

Performance & Capacity Management

Responsibilities can vary, however having an excellent understanding of how these functions are managed in a production environment is strongly desired

Provide assistance to IT Operations Support Manager for IT production related tasks

**Qualifications & Experience required for the role**:
**Required**:
Excellent understanding of ITIL V3 or V4 principles - Accreditation essential

Strong analytical skills

Ability to think “outside of the box”

Very strong communication skills

Good understanding of risk control

Ability to multitask

Team Player

Proactive

Ability to work under pressure

Ability to manage own workload

Attention to Detail

Excellent phone manner

Ability to relate to clients (internal and External)

Understanding of Service Level Agreements

Good Time Management Skills

Flexible attitude

Experience in Customer facing roles

5 years IT experience

A strong understanding of Service Level Agreements and the subsequent monitoring of performance against the benchmarks

**Desirable**:
Strong appreciation of production responsibilities within an international financial institution

Knowledge of custodian and/or funds management administration

Degree qualification in IT

Any experience in Hiport, PControl, or Client Reporting Applications

**Technical Skills required for the role**:
ITIL V3 or V4

SQL, VBA, or Excel development experience

Microsoft products, specifically SCOM & Biztalk

**Core Competencies required for the role**:
**Attention to detail**:

- Ensures accuracy and implements processes to ensure quality of output. Ensures high personal standards in all areas of work.

**Communication**:
**Quantitative analysis**:

- Understands and evaluates numerical data, tables, charts or graphs. Performs calculations, makes comparisons and combines quantitative information.

**Technical/professional knowledge**:

- Demonstrates a satisfactory level of technical and professional skills/knowledge in job related areas. Keeps abreast of current developments and trends in area of expertise

**Technical/professional proficiency**:

- Demonstrates a satisfactory level of performance in specific technical / professional areas

**Accountability**:

- Committed to achieving the organisation’s objectives. Demonstrates perseverance and is accountable for own actions.

**Change management**:

- Displays flexibility to change and is open to new ideas. Encourages others to be open to innovation. Values feedback and gives people scope and confidence to generate ideas.

**Client Focus**:

- Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market

**Collaborative approach**:

- Supports and shows respect for others. Puts people first, and works effectively with individuals, teams and clients.

**Commercial Focus**:

- Demonstrates awareness of the wider business market and the need to drive actions th

  • Applications Analyst

    1 month ago

    Sydney, Australia The Recruitment Company Full time

    **The Company** A great opportunity has opened up for an experienced Application Analyst to join a highly collaborative team within a large renowned Non-for-profit organisation based in Sydney. **Skills Required**: - Exposure or experience with SQL, SharePoint, JavaScript and dynamic 365. - L2 & L3 escalation handling and troubleshooting experience - At...

  • Trading Applications Support Analyst

    4 weeks ago

    Sydney, Australia Anton Murray Consulting Full time

    SydneyAsset ManagementContract or TemporaryOur client is a large, diverse financial services firm seeking a Trading Applications Support Analyst to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications – 9m initial...

  • Application Analyst

    4 weeks ago

    Sydney, Australia Firesoft People Full time

    Join a high performing financial services organisation as they look for a motivated application analyst who isn't afraid to think outside the box and wear multiple hats.The ideal Person will think of themselves as an overall technologist and have a flare for learning and development. Skills required  Exposure to Java and AWS. SAP experience would be...

  • Product Analyst

    4 weeks ago

    Sydney, Australia Qantas Airways Limited Full time

    Great opportunity within our Qantas Technology Services Team- Challenge yourself with an opportunity to innovate and drive change through technology- Permanent, full time role - working at our Mascot Campus At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re...

  • Trading Desk Applications Support Analyst

    4 weeks ago

    Sydney, Australia Anton Murray Consulting Full time

    SydneyAsset ManagementContract or TemporaryOur client is a large, diverse financial services firm seeking a Trading Desk Applications Support Analyst to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications.This position requires...

  • Product Analyst

    4 weeks ago

    Sydney, Australia Qantas Airways Limited Full time

    Great opportunity within our Qantas Technology - Corporate Domain - Challenging opportunity to innovate and drive change through technology - Multiple Permanent roles - working at our Mascot Campus At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and...

  • Product Analyst

    1 month ago

    Sydney, Australia Qantas Airways Limited Full time

    Great opportunity within our Qantas Airline Experience - Ground Operations team. - Challenging opportunity to innovate and drive change through technology - Permanent role - working at our Mascot Campus - At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re...

  • Product Analyst

    1 month ago

    Sydney, Australia Qantas Airways Limited Full time

    Great opportunity within our Qantas Airline Business Unit - Challenging opportunity to innovate and drive change through technology - Permanent role - working at our Mascot Campus At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we...

  • Application Support Analyst

    4 weeks ago

    Sydney Central Business District, Australia Robert Half Full time

    Application/Production Support Analyst for critical HA financial trading systems inside this well-known & high-profile Financial Services/Fin Tech - **Join this well-known Financial Services firm**: - ** $125-135k (including super) + paid on-call**: - **Sydney CBD location + hybrid working** **THE COMPANY** This company is a well-known and prestigious...

  • Trading Desk Applications Support Analyst

    4 weeks ago

    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Asset Management- Contract or TemporaryOur client is a large, diverse financial services firm seeking a **Trading Desk Applications Support Analyst **to join their **Sydney **office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications. **This...

  • Analyst Digital Products

    1 month ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Analyst Digital Products** The State Insurance Regulatory Authority (SIRA) is looking for an Analyst, Digital Products to join our team! **Benefits** - Fantastic ongoing clerk grade 7/8 Opportunity. - Salary range: $106,025 - $117,363 + super, commensurate with experience. - Genuinely flexible working arrangements. - State of the art offices. - Wellbeing...

  • Product Analyst

    4 weeks ago

    Sydney, Australia Reserve Bank of Australia Full time

    We are hiring for a Product Analyst. Objectives - Understand and evaluate customer value proposition to prioritise product and service improvements and drive innovation and change. - Use data and data tools to monitor, analyse and evaluate market trends, customer usage behaviours, and research to help inform the vision of products and service offerings...

  • Application Support Analyst

    6 days ago

    Sydney, Australia Hatch Full time

    ** This role is at ING (not for Hatch)** Hatch is supporting ING to find a great Application Support Analyst to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like ING. **About the role at...

  • Application Support Analyst

    4 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Toll Group (not for Hatch)** Hatch is supporting Toll Group to find a great Application Support Analyst to join their Software Engineering team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Toll Group. **About the role at...

  • Senior Trading Application Support Analyst

    4 weeks ago

    Sydney, Australia Anton Murray Consulting Full time

    SydneyAsset ManagementContract or TemporaryOur client is a large, diverse financial services firm seeking a Senior Trading Application Support Analyst to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications.This position requires...

  • Digital Product and Data Analyst

    4 days ago

    Sydney, Australia Qantas Airways Limited Full time

    Join our collaborative Qantas Digital team to innovate and drive change through technology - Flexible ways of working - hybrid model with 3 days onsite - Full-time permanent position based at our Head Office in Mascot We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough...

  • Application Performance Analyst

    1 week ago

    Sydney, Australia Experis Full time

    About the clientExperis have been engaged by our client based in Sydney CBD to assist with identifying a qualified and experienced Siebel Application Performance Analyst to join its Digital Transformation and Delivery Division. Role & Responsibilities:This 12 month contract opportunity will encompasses a wide array of challenging tasks, supporting the...

  • Digital Product and Data Analyst

    4 days ago

    Sydney, Australia Qantas Full time

    Join our collaborative Qantas Digital team to innovate and drive change through technologyFlexible ways of working – hybrid model with 3 days onsiteFull-time permanent position based at our Head Office in MascotWe’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times,...

  • Digital Product and Data Analyst

    4 days ago

    Sydney, Australia Qantas Group Full time

    Join our collaborative Qantas Digital team to innovate and drive change through technology Flexible ways of working – hybrid model with 3 days onsite Full-time permanent position based at our Head Office in Mascot We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and...

  • Product Implementation Analyst

    1 month ago

    North Sydney, Australia Blackhawk Network Full time

    Overview: Blackhawk's Operation team is looking for a Product Implementation Analyst to join to the growing team. The role of the Product Implementation Analyst is to make all retail, digital, and incentive products available for sale by implementing them utilizing our established onboarding process across the APAC region. Success in the role will be...