Medical Receptionist

7 months ago

East Melbourne, Australia Epworth Healthcare Full time

In this casual medical receptionist role, based at Epworth Freemason, you will be the first point of contact for patients visiting the practice, meeting and greeting patients, managing appointments and referrals, ensuring upkeep of patient files, coordinating with our consultants and doctors, and general medical reception duties. You will be working collaboratively as part of a cohesive team reporting to the Clinics Team Leader / Clinics & Project Manager.

You will make an impact by:

- Leading by example with excellent customer service, time management and an aptitude for a variety of systems and software such as medical software (e.g. Best Practice/Genie)
- Building strong relationships with our consultants and patients and demonstrating the Epworth values
- Providing support to a team of staff and the Clinics Project Manager through the adoption of a can-do attitude and role-up-your-sleeves approach.

To be successful in this role

You will be a quick learner; quick to think on your feet when faced with problems, and a multi-tasker, used to dealing with numerous tasks at any one time.

You will have
- Excellent communication skills both in person, written and on the telephone
- An empathetic, friendly and professional manner
- A sense of ownership and accountability regarding the work you undertake
- A drive to be successful and progress
- Ability to interact with a variety of stakeholders from a variety of diverse backgrounds

Position Description Inherent Requirements

**About Freemasons**
Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women’s and men’s health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care.
Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure.

**Additional Information**:
At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:

- Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth

**At Epworth, we care.**

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

Sound interesting? To apply, click the **I'm Interested **button now and attach your CV and cover letter.

**For more information, refer to the attached position description or contact Epworth Talent on (03) 9426 0606.**
- As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you)._
- At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care._

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