Front Office Supervisor

2 weeks ago

Chatswood, Australia Silkari Hotels Pty Ltd Full time

Silkari Suites at Chatswood is located in the heart of Chatswood’s shopping and entertainment precinct offering a variety of studio, one and two-bedroom apartments.

We are looking for an experienced and customer-focused Front Office Supervisor to with assist the day-to-day operations of our Front Office team.

**Duties and responsibilities**:

- Supervise rostered shift on the front desk;
- Assist the Assistant Front Office Manager in day-to-day operations;
- Assist guests with special requests, general information, transportation, and any other reasonable requests as they arise;
- Ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times;
- Assign duties to staff and ensure adherence to hotel policies;
- Provide training to staff;
- Receive and resolve guest complaints/issues;
- Maintain accurate records including cash flow;
- Ensure property and work areas are maintained to standard;
- Build strong working relationships and communications with hotel staff and departments;
- All other duties as assigned by the Hotel Manager or Management.

**You will possess**:

- Strong customer focus, a friendly and polite personality;
- Hotel Front Office experience is a must;
- Availability to work a 7-day rotating roster;
- A strong work ethic, energetic, a quick learner and excellent personal presentation;
- Team orientated;
- Be an excellent communicator and possess time management skills.

If you feel you possess these qualities and would like to be part of our dynamic team we want to hear from you

Only applicants with unrestricted right to work in Australia will be considered for this position.

**Job Types**: Full-time, Permanent

**Salary**: $26.00 - $39.00 per hour

**Benefits**:

- Professional development assistance

Schedule:

- Rotating roster

Supplemental pay types:

- Overtime pay
- Penalty rates

Work Authorisation:

- Australia (required)

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