Youth Support Outreach Worker

5 months ago

Coopers Plains, Australia Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited Full time

**Introduction**:
About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

Please note that it is a genuine requirement that this position be filled by an Aboriginal or Torres Strait Islander person in accordance with s25 of the Anti-discrimination Act 1991 (Qld).

**Description**:
About the Role

As a key member of the ATSICHS Brisbane team, the Youth Services Outreach Support Worker plays a crucial role in shaping and achieving ATSICHS's vision and goals. They focus on three main functions: identifying and addressing the genuine needs and aspirations of young people, diverting them from the criminal justice system by providing safe transportation, and linking them to case management services. The worker also contributes to the organisation by diligently recording client information, building relationships with young people, and supporting colleagues to create a flourishing team environment. This role aims to achieve behavioural changes and engagement with ATSICHS Youth Case Managers while promoting ATSICHS values and culture.

Duties
- Deliver comprehensive assessments with young people in determining their genuine needs and aspirations.
- Deliver targeted supports to a general case load assessed as low and/or moderate, and a smaller case load of high needs young people with the intent of achieving the four (4) program objectives.
- Coordinate the access and direct support to specialist services and care.
- Demonstrate positive and warm engagement, encouragement and guidance of young people in achieving goals.
- Commit to a high level of quality management for ATSICHS through use of LogiQC quality management systems.
- Provide high quality case support practices.
- Provide personal tracking and reporting of monthly statistics and data.
- Commit to ongoing involvement in Case management processes and practices.
- Adhere to ATSICHS policy and procedure and all releveant regulations, legislation.
- Cultivate productive working relationships at all levels, which support the nurturing of internal and external relationships, facilitates cooperation, trust and respect, values differences and diversity and guides, mentors and focuses on the development of staff.

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and cooperative team that will help you grow personally and professionally.

**Benefits**:

- 11 % Super + Not for Profit Salary Packaging (Increases your take home pay).
- Work for a community-controlled organisation.

**Skills and Experiences**:
**Essential**:
Knowledge of the supports available to young people in the areas of mental health, education, employment and housing.
Ability to communicate sensitively and effectively to young people through the use of decisive listening, influencing and persuasive skills.
Previous experience in social or health service.
Current drivers licence P1, P2 and/ or open.
Willingness to travel across the Brisbane region.
Willingness to complete up to four (4) nights outreach shifts a week
Working with Children’s Card (Blue Card) and Disability Services (Yellow Card) or be eligible to apply
Demonstrated ability in working with multiple agencies in providing access to holistic care for clients.

**Desirable, but not mandatory**:
Relevant qualifications in Social Work, Human Services, Social Science, Health, Allied Health, Youth Work, Community Services, Family Intervention, Management, Project Management/Coordination or relevant field.
Previous experience in case management and coordination activities using a client information system.
Demonstrated ability to meet targets and performance outcomes.

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