Trainer and Quality Analyst
1 month ago
**Training & Quality**
**Location**
- Brisbane, Australia***
Job Title:
Trainer and Quality Analyst
**Job Description**:
The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
We are currently looking for a Trainer & Quality Analyst to join our brand new team working on behalf of a State Based Government Contract based in Brisbane providing support to everyday Australians.
The Trainer / Quality Analyst will be responsible for delivering training sessions and modules for the account, monitoring trainee performance against the training program requirements. You will be responsible for ensuring new employee’s get the best quality training to help them succeed in the role. When training is not underway this role would support the account through quality assurance activities.
**Duties/ Responsibilities**
- Plan for and deliver training sessions and modules
- Manage the classroom environment to ensure the best possible learning environment.
- Support new employee’s during the nesting program.
- Create and present reports on training outcomes
- Contribute to the development, delivery and maintenance of training materials both within the classroom and on the job
- Drive continuous improvement for training and quality delivery
- Collaborate with other departments to identify and implement process improvements
- Providing regular feedback and coaching to agents
**Skills & Abilities**
- Cert IV in Training and assessment is essential
- Highly motivated with skills to develop and coach team members to achieve performance expectations
- Demonstrated experience in the design and delivery of training programs
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
**Key Role Details**:
- Start date of 1st of April
- Operational Hours: 8am to 5pm
- Location: Centrally located in the heart of Brisbane, 100 metres from Central Station
- Full training provided
**What's in it for you?**
- Great Brisbane CBD Location located in the heart of Brisbane, 100 metres from Central Station
- A great opportunity to build and create the foundations of a successful new account
- Health & Wellbeing: We are focused on creating a workplace that nurtures health, happiness and wellbeing for all including wellness classes, social clubs, dress-up/theme days and more
- Fantastic amenities: Onsite 7-11, free barista-style coffee and fruit baskets delivered weekly
**Who are we?**
Concentrix + Webhelp is a global brand, at our established sites in Ballarat, Brisbane, Townsville and Robina we live our vison to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet.
If you are excited to take on a new challenge in a well-established, global organisation that is creating game-changing journeys for employees and customers, **APPLY NOW**
**Applicants must be at least 18 years of age and pass a police check and other pre-employment checks**
Concentrix + Webhelp is an equal opportunity employer. Being an equal opportunity employer means that Concentrix + Webhelp provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
**Location**:
AUS Brisbane - 288 Edward Street
Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents
We have other current jobs related to this field that you can find below
-
Trainer and Quality Analyst
2 weeks ago
Brisbane, Australia Webhelp Full time**Training & Quality** **Location** - Brisbane, Australia*** Job Title: Trainer and Quality Analyst **Job Description**: The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with...
-
Trainer and Quality Analyst
5 days ago
Brisbane, Queensland, Australia Webhelp Full timeTraining & QualityLocation Brisbane, Australia***Job Title:Trainer and Quality AnalystJob Description:The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service...
-
Trainer and Quality Analyst
5 days ago
Brisbane, Queensland, Australia Concentrix Full timeDescription The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer...
-
Trainer and Quality Analyst
1 month ago
Brisbane City, Australia Concentrix Full timeDescription The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the...
-
Trainer and Quality Analyst
3 weeks ago
Brisbane City, Australia Concentrix Full timeDescription The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the...
-
Instructional Designer
2 weeks ago
Brisbane, Australia Lime Recruitment Full timeLime Recruitment is currently working with a Queensland government department to recruit an Instructional Designer & Trainer contract to 30/06/2024 with possible extension based in the Brisbane CBD and working from home. The Instructional Designer & Trainer is responsible for planning and executing clear, timely and effective learning strategies, plans and...
-
Instructional Designer
2 weeks ago
Brisbane, Australia Hudson Australia Full timeInitial contract until 30/06/2024 with likely extension paying competitive market rates - Brisbane CBD Location with flexibility to WFH 2-3 days per week. Our client, a large complex Queensland Government Department, are currently seeking an Instructional Designer & Trainer. The Instructional Designer & Trainer will be responsible for planning and executing...
-
Data Quality Analyst
2 months ago
Brisbane, Australia Optimum Patient Care Australia Full timeThe Data Quality Analyst will locate, access and review secondary real world data sources within the Observational & Pragmatic Research Institute, providing opportunities for process improvement.
-
Trainer
2 months ago
Brisbane, Australia Sarina Russo Full timeThe Sarina Russo Institute (SRI), a division of the Sarina Russo Group, has established itself as an industry leader in education, training, recruitment, and job creation. We deliver industry focused accredited and non-accredited training, mentoring and job placement services. SRI is looking for an experienced, passionate, and qualified Trainer to deliver...
-
Trainer
23 hours ago
Brisbane, Australia Sarina Russo Full timeThe Sarina Russo Institute (SRI), a division of the Sarina Russo Group, has established itself as an industry leader in education, training, recruitment, and job creation. We deliver industry focused accredited and non-accredited training, mentoring and job placement services. SRI is looking for an experienced, passionate, and qualified Trainer to deliver...
-
Trainer and Assessor Accounting
3 weeks ago
Brisbane, Australia Orion Training Full time**Job Summary** We are currently seeking trainers, who value the benefits of face-to-face training in the workplace, classroom and other learning environments **About Orion and the role** Orion is dedicated to providing high quality training, and has been delivering significant results for both students and employers for over 20 years. We are currently...
-
Fitness Trainer
3 weeks ago
Brisbane, Australia ALG Full time**About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. We are currently seeking a **Fitness Trainer and Assessor** to join our **Brisbane** team. **Are you our next inspiring Trainer and...
-
Trainer
2 months ago
Brisbane, Australia Hudson Australia Full timeGovernment Organisation, Flexible working arrangements, long term contract. Well known Government Department looking for an experienced Trainer ensuring that all training outputs are contextualised for impacted user groups and are consistent with defined best practice quality standards. Ideally, you will have experience as a Trainer within Government or...
-
Trainer and Assessor
2 months ago
Brisbane, Australia Premium Health Full time**Introduction**: Premium Health is a Registered Training Organisation committed to our mission to deliver quality training to those giving care. We are a premium first aid, health care, mental health, and high intensity support skills training provider; delivering quality health outcomes Australia wide for over 35 years. We are defined by our core values....
-
Trainer and Assessor
7 days ago
Brisbane, Australia Premium Health Full time**Introduction**: Premium Health is a Registered Training Organisation committed to our mission to deliver quality training to those giving care. We are a premium first aid, health care, mental health, and high intensity support skills training provider; delivering quality health outcomes Australia wide for over 35 years. We are defined by our core values....
-
Trainer
5 days ago
Brisbane, Queensland, Australia Sarina Russo Full timeThe Sarina Russo Institute (SRI), a division of the Sarina Russo Group, has established itself as an industry leader in education, training, recruitment, and job creation. We deliver industry focused accredited and non-accredited training, mentoring and job placement services.SRI is looking for an experienced, passionate, and qualified Trainer to deliver and...
-
Trainer and Assessor Accounting
5 days ago
Brisbane, Queensland, Australia Orion Training Full timeJob SummaryWe are currently seeking trainers, who value the benefits of face-to-face training in the workplace, classroom and other learning environmentsAbout Orion and the roleOrion is dedicated to providing high quality training, and has been delivering significant results for both students and employers for over 20 years. We are currently seeking trainers...
-
Quality Control Analyst
2 months ago
Brisbane, Australia Bank of Queensland Full time**About the Role** The Quality Control function have responsibility for ongoing monitoring of the fulfilment of all FCO duties by bank employees. This implies assessment of AML/CTF functions and reporting of main compliance failures to the board and/or senior management. As the Financial Crimes Operations Quality Control Analyst, you will be accountable on...
-
Quality Control Analyst
3 weeks ago
Brisbane, Australia Bank of Queensland Full time**About the Role** The Quality Control function have responsibility for ongoing monitoring of the fulfilment of all FCO duties by bank employees. This implies assessment of AML/CTF functions and reporting of main compliance failures to the board and/or senior management. As the Financial Crimes Operations Quality Control Analyst, you will be accountable on...
-
Trainer and Assessor
2 weeks ago
Brisbane, Australia Premium Health Full time**Introduction**: Premium Health is a Registered Training Organisation committed to our mission to deliver quality training to those giving care. We are a premium first aid, health care, mental health, and high intensity support skills training provider; delivering quality health outcomes Australia wide for over 35 years. We are defined by our core values....
