Client Service Associate

2 months ago

Sydney, Australia Impel Management Pty Ltd Full time

Recent graduate with a finance related degree
- Growing brand - Great CBD Location - Flexible working
- Opportunity to grow internally with the company
- Working for a continuously growing lender in the Sydney market this phone based position will give the perfect opportunity to push your career to the next level.**The day to day responsibilities of the role include**:

- Providing outstanding customer service via quality phone conversations, time management and delivering all information in a correct manner
- Delivering both inbound and outbound responses around our clients products and any ad-hoc information as requested by the customer
- Managing requests from the team inbox as per SLA boundaries
- Having the ability to find work arounds and defuse difficult conversations by managing the customers needs
- Maintain all customer accounts are correct and process requests in a timely and professional manner

**To be considered for the role you will**:

- Recently graduated with a finance related degree
- Have gained previous customer service experience - financial experience highly desired but retail also considered
- Have a passion about what you do, and the level of service you provide
- Pick up things quickly and accurately
- Excellent problem solving and multi-tasking skills to work in a fast paced environment
- The ability to work closely with internal and external stakeholders

**What the company offers you**:

- A genuine care and support for your career and goals
- A chance to be part of close knit and friendly team who maintain a ' team first' attitude.
- A company that has had and continues to have substantial growth

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