Airport Services Agent

1 day ago

Sydney, Australia The Emirates Group Full time

Job Purpose: - Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc. ensuring appropriate special services and facilities are provided to meet the special service requirements of the customers. - Co-ordinate the airport operation of chauffeur-driven limousines for eligible customers after arrival, and open the Emirates arrival information desk. - Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly ensuring adherence to all procedures with regard to travel, immigration and safety regulations. Monitor check-in including 'queue-combing' to keep customers informed of checking delays, identifying and giving priority to Premium customers and ensure service standards are maintained. - Assist in, and if necessary, conduct, the preparation and completion of pre and post flight documentation and statistical information / reporting to ensure all data is accurately accounted for. - Provide cover in the absence of the senior team members during leave/sickness/training as directed by the Airport Services Officer or other senior colleague. - Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of 'Options' within the guidelines provided by the Senior Staff on Duty in order to retain customers confidence and loyalty. Also ensure eligible customers are provided with accommodation and transport as per applicable procedures. - Assist with, and if necessary, conduct, check-in, boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to gate customers, flight coupon reconciliation and head count confirmation to ensure safe and on time departure of flights. - Monitor baggage delivery performance against agreed standards, keeping customers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to customers and monitor files creation and quality of baggage services as per Emirates Standard Operating Procedure. - Conduct duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained. - The job holder will be expected to make decisions affecting operations on a day-to-day basis in line with applicable local procedures. - The job holder will be required to work in all areas of the operation, supporting and overseeing, as necessary, check-in, boarding, ramp, lounge and other areas of Airport Operations as directed by senior staff on duty. - The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.
Qualifications & Experience: - Experience in Airport Ground Handling Services or airline related experience e.g. Cabin Crew - Must be skilled in customer service delivery, as well as possess good interpersonal and effective cross-cultural communication skills - Quick learner with systems and experienced with use of Microsoft Word/Excel and Outlook E-Mail advantageous - Working knowledge of Departure Control Systems (DCS) and knowledge of Basic Fares and Ticketing would be advantageous - High school level of education or equivalent Additional Requirements - The flight schedule requires a rotating shift roster, including working early morning and night shifts, weekends and public holidays - Only applicants with the legal right to work and live in Australia unrestricted will be considered
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

  • Airport Services Agent

    8 months ago

    Sydney, Australia The Emirates Group Full time

    Job Purpose: Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc. ensuring appropriate special services and facilities are...

  • Guest Services Agent

    7 months ago

    Sydney, Australia Virgin Australia Full time

    **Work type**: Part Time **Location**: Sydney **Job type**: Customer Service **Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Sydney Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so...

  • Airport Services Duty Supervisor

    6 days ago

    Sydney, Australia Qatar Airways Full time

    We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Sydney as Airport Services Duty Supervisor. Job Purpose Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer satisfaction and...

  • Supervisor Airport Services

    3 months ago

    Sydney, Australia The Emirates Group Full time

    Job Purpose: Deploy available resources to best advantage in order to satisfy Customer and operational requirements arising during each duty period. - Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with...

  • Airport Services Duty Supervisor- Sydney, Australia

    1 week ago

    Sydney, Australia Qatar Airways Full time

    We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Sydney, Australia as Airport Services Duty Supervisor. Job Purpose Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer...

  • Customer Service Agent Sales Desk

    54 minutes ago

    Sydney, Australia Qantas Airways Limited Full time

    Together we will make a positive impact on our customers experience- Located at Sydney Airport- Mulitple positions avaialble- ASU level 5 Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where...

  • Supervisor Airport Services

    2 months ago

    Sydney, Australia The Emirates Group Full time

    Job Purpose: Deploy available resources to best advantage in order to satisfy Customer and operational requirements arising during each duty period. - Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with...

  • Passenger Services Agent

    7 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...

  • Airport Workers

    6 days ago

    Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

    **The opportunity**: We are currently seeking Ramp / Baggage Agents, who share our values of Safety & Security, Passion, Integrity, Reliability, Innovation and Teamwork. **Who we are**: People. Passion. Pride - the focus for our teams since 1833. Since this time, we have evolved to become a key partner in the global aviation industry, delivering...

  • Passenger Services Delivery Agent

    2 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...

  • Passenger Services Delivery Agent

    1 week ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...

  • Customer Service and Retention Agent

    7 months ago

    Sydney, Australia Neilson Financial Services Full time

    **Company Description** At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. We have evolved from our origins in the UK, where the business was launched in 2012, to become...

  • Passenger Services Agent

    6 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...

  • Duty Airport Operations Manager

    1 month ago

    Sydney, Australia Cathay Pacific Full time

    ASD - Airport Services Delivery - Sydney, Australia - Cathay Pacific - Application Deadline 31 Dec 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s...

  • Duty Airport Operations Manager

    3 months ago

    Sydney, Australia Cathay Pacific Full time

    ASD - Airport Services Delivery - Sydney, Australia - Cathay Pacific - Application Deadline 28 Oct 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s...

  • Customer Service Agent

    7 months ago

    Sydney Domestic Airport, Australia Wymap People Full time

    Immediate Start - Family-Friendly Workplace - Career Progression **Role**: Customer Service Agent - Transport **Location**:Brighton Le Sands NSW **Status**: Permanent Full Time **About us**: Wymap Group is the leading provider of Transport and People Solutions for the Aviation Logistics industry across Australia and New Zealand. Offering specialised...

  • Airport Cabin Cleaner

    6 days ago

    Sydney, New South Wales, Australia Star Aviation Services Full time

    About Star Aviation ServicesAt Star Aviation Services, we take pride in being a dedicated Ground Handling service provider for Airlines and Airports. Our commitment to delivering exceptional services has earned us the reputation as Australia's most reliable partner.Job Title: Airport Cabin CleanerWe are seeking a highly skilled Airport Cabin Cleaner to join...

  • QA Agent

    7 months ago

    Sydney, Australia Neilson Financial Services Full time

    **Company Description** At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. We have evolved from our origins in the UK, where the business was launched in 2012, to become...

  • Customer Service Agent

    3 months ago

    Sydney, Australia Boral Construction Materials Full time

    **Division**: Boral Constr Mat Limited **Department**: Overhead Nsw Act **Work type**: Permanent - full time **Location**: Sydney **Your next opportunity** Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at North Ryde on a Permanent...

  • Customer Service Agent

    2 months ago

    Sydney, Australia Boral Construction Materials Full time

    **Division**: Boral Constr Mat Limited **Department**: Overhead Nsw Act **Work type**: Permanent - full time **Location**: Sydney **Your next opportunity** Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at North Ryde on a Permanent...