Deputy Program Manager

5 days ago

Canberra, Australia Peoplebank Full time

If you are looking for a career opportunity as a Deputy Program Manager with a global technology leader, and not just another job, then we would like to introduce you to our client.
- To make sound business decisions consistent with the commercial objectives of the program
- Develop and manage relationships with the client, internal and external partners key to the overall success of the program
- Lead or co-lead the program end-to-end (in line with approved governance processes) with a proactive approach to risk management and commercial development of the client relationship
- Lead or co-lead the development of further commercial opportunities in collaboration with the Sales & Presales teams
- Establish business plan identifying program/delivery requirements and resources required to deliver it
- Reporting to Executive on program/pre-sales performance and progress
- Ensure a proactive continuous improvement approach and quality controls are duly implemented within the program to maximise client satisfaction as well as cost efficiency.
- Align and work towards APAC Public Security & Citizen Identity business goals, including assisting in the definition of the wider business strategy of a given portfolio
- Drive the development of the business within the said portfolio by ensuring in particular a high level of client satisfaction
- Manage and mitigate programs/delivery and organisational risks
- High level of teamwork with department members, corporate and APAC Sales organisation
- Manage client stakeholders in home affairs, to ensure the program and contractual commitments are delivered with quality
- Work with global teams and attend calls during evenings with teams in Europe, where necessary.

**Key Performance Indicators**:

- Contribute towards the commercial objectives of the Department/Region (revenue, margin, invoicing and cashflow)
- Build and establish commercial opportunities with Region Sales VP
- Maintain and improve the delivery objectives
- Delivery in cost, time and quality
- Responsive and accountable to the customer.
- Timely reporting on program/delivery progress.

**To be successful in this role, you should have**:

- Effective leadership, interpersonal and communication skills
- Very strong drive and commercial acumen
- Effective team player and customer focus
- Experience in planning, monitoring and controlling programs
- Experience of project management methodologies (e.g. PRINCE2, PMP, Agile)
- Experience in dealing with Government procurement and Government project delivery
- Good budgeting and resource management skills
- Good analytical, problem solving and decision-making skills
- Good understanding of Solution Sales & Pre-Sales
- Solid knowledge of Public Security solutions and technologies including biometrics
- PMP (Project Management Professional) Certification, PRINCE2 or equivalent preferred.
- Minimum 5-10 years of project management or IT Management.
- Working experience in Biometric industry and/or law enforcement strongly desired.
- An ability to obtain and retain a security clearance is a condition of employment for this role. A pre-existing clearance is strongly preferred
- Australian citizen is mandatory
- NV1 Security Clearance and OSA Clearance, preferred
- Good understanding of Australia Government processes
- Canberra based is preferred, alternative will be in Sydney.
- Minimally must be committed to a 2-3 year program.

**Competencies**:

- Attention to detail: Detail-Focused, Check, Being Precise (Able to 'zoom in' to detail quickly and accurately / Checks information and picks up inconsistencies and mistakes / Can make detailed comparisons between similar sources)
- Interpersonal Skills: Personable, Relate, Relating to People (Socially capable - interacts confidently and reads the situation / Empathetic and can evaluate likely reactions / Collaborates effectively)
- Initiative: Initiative, Initiate, Taking Initiative (Identifies ways to improve processes and situations / Takes responsibility for improvements or solving problems / Sets and maintains standards).
- Customer Focus: Focuses on the customer's business results. Goes beyond basic service expectations to help customers implement complete solutions. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied. Provides to customers status reports and progress updates.
- Adaptability & Flexibility - Adaptable and flexible to accept all reasonable assignments
- Self-Management - Proactively build performance portfolio by gathering stakeholder feedback from the client and providing that to your Managing Consultant
- Contribution to the Company - Positive contribution to the company over and above your day to day role activities as measured by reasonable attendance at company meetings and functions and involvement with internal projects and initiatives
- Oral & Written Communication: Communicative, Connect, Communication (Uses grammar, vocabul

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