Community Experience Team Leader

4 months ago


Loganholme, Australia LSKD Full time

Do you love connecting with people and building genuine relationships?
- Are you customer obsessed and keen to make a difference?
- Do you have a desire to be 1% better every day?

**We are on the hunt for a customer-obsessed legend to join our Community Experience Leadership Team.**

**Our Story**

LSKD is an Australian-owned and operated, values lead, brand that prides itself in producing high-quality functional sportswear with a street aesthetic. Ever since we were founded in 2002, we’ve never been content settling for the norm. We’re constantly evolving and challenging the status quo, inspired by the restless few who influence style, shape the future and chase the vibe. We strongly value the community we’ve created, that live their daily lives within our 3 pillars of sport, fitness and adventure.

**Day to day will look like**
- Challenging the status quo; There’s a better way to do it find it. We like to move fast and you will be supported in failing forward
- Provide direct support to the Community Experience Experts team through regular feedback loops, coaching & one on ones.
- Assist and support Community Experience Leadership Team in building, managing and executing Team OKRs
- Provide Training and Onboarding for any new Community Experience Experts
- Creating, updating and implementing new How to Guides (Process and documentation)
- Coordinate Community Experience team Tasks (daily) to meet SLAs
- Have a blue brain preference and passion for analytics to help drive decisions
- Engage with our community directly to gather feedback and build strong relationships
- Proactively boost sales conversions by enhancing and evaluating our proactive chat strategy and training

**Benefits and perks**
- Flexible Working Environment - Work-life balance is a must.
- We take our work seriously but not ourselves, we’re here to enjoy the journey along the way
- A vibrant and fun office culture, ask us about The Good Times Club
- AMAZING team discounts
- Already thinking what's next? We have a huge pipeline for career development at LSKD

**Does this sound like you?



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