Manager, Content Strategy and Operations

2 weeks ago

Parramatta, Australia NSW Government -Department of Education Full time

**Manager, Content Strategy and Operations**
- **Do you have experience in leading digital content strategy and delivery for a large organisation?**:

- **Permanent, full-time role**:

- **Clerk Grade 11/12 - Salary range $134,411 to $155,445 plus superannuation and annual leave loading**:

- **Parramatta CBD location with hybrid work options available**

**About the Department of Education***

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the Department of Education, please visit NSW Department of Education

**About the role**

Bring your content strategy and operations expertise to one of the most-visited sites in the NSW Government - education.nsw.gov.au, you’ll lead a team of passionate advocates for customer-centric content who are at the forefront of running a complex website for parents, educators and community members in the education sector.

You will be responsible for the management and quality of the content across the department’s digital channels, with a focus on increasing engagement and positive customer behaviours. You will also be:

- Championing and delivering the department’s content governance framework
- Leading stakeholder engagement and providing direction on new digital content projects
- Managing and developing your team to build a high-performance and creative team environment.

For further information please view the **role description**

**About you**
- Demonstrated expertise in leading digital content strategy and delivery in a large corporate environment
- Strong leadership skills and ability to collaborate and influence key stakeholders to champion projects and strategies
- Thrives in a high-volume, high-pressure environment and can navigate complex government requirements
- Strong analytical skills including the ability to identify trend and performance expectations based on operational considerations and optimize digital content strategy to achieve results
- Experience leading and developing high-performing teams

**Essential requirements of the role**
- Valid Working with Children Check for paid employment

**Key knowledge and experience**
- Strong knowledge of all streams of contemporary digital practice including design, content strategy, data management, architecture
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**Benefits**
- Opportunity to make a difference at Department of Education
- Flexible work-life balance
- Competitive salary
- 35-hour week

**How to apply**
- **Targeted Question 1**

This role will require you to establish and maintain a content governance framework across thousands of pages of content and hundreds of engaged stakeholders. At a high level, how would you approach this task and how would you mitigate risks? (maximum 400 words)
- **Targeted Question 2**

This role has access to extensive data regarding the performance and quality of content on the department’s website. How would you prioritise which are the most important metrics to focus on to improve the overall user experience? (maximum 400 words)

**This is a child-related role. **As a condition of employment you will be required to provide a Working with Children Check (WWCC) Clearance number and complete a National Criminal Record Check. Visit the website for more information.

**Closing date**:Wednesday, 29 March 2023 at 11:59pm.**
- A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months._

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