Assistance Services Consultant

1 week ago

Eight Mile Plains, Australia RACQ Full time

**Assistance Services Consultant **(**Job Number**:240000ER**)**

**Description**

***Assistance Services Consultant**

In this role you will take inbound calls from our members who have broken down on the roadside and require assistance in their hour of need. Working quickly, and often under pressure, you will determine the members location, input data into our database and ensure membership details are current and accurate. Your calm and professional customer service approach will provide reassurance to our members who are often in dangerous or stressful situations.
- Part time, 25 hours per week across 5 days
- Part time, 30 hours per week across 5 days
- Full time, 38 hours per week across 5 days
- Day roster working between the hours of 5:00am to 7:00pm
- Monday to Sunday - working two weekends in every four
- 3 weeks full time training upon commencement
- Role commences 20th May 2024.

**About the Role**:

- Take inbound calls from members in their time of need
- Ensure Members’ personal and vehicle details are accurately updated in the database
- Adherence to RACQ and Contact Centre policies and procedures
- Provide Members with information, such as entitlements, benefits, and other suitable options
- Work in a supportive and structured call centre environment

**About you**:

- Customer service experience
- Strong listening, problem solving and communication skills
- Good technology skills with quick and accurate data entry
- Resilient, goal orientated and enjoy working in a structured environment

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you;**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000+ online courses.

**Ready to apply? You’ve got this.**

RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.

LI-HYBRID

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113

  • Assistance Services Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Assistance Services Consultant (Job Number:240000ER)DescriptionAssistance Services ConsultantIn this role you will take inbound calls from our members who have broken down on the roadside and require assistance in their hour of need. Working quickly, and often under pressure, you will determine the members location, input data into our database and ensure...

  • Assistance Services Consultant Level 1

    2 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Assistance Services Consultant Level 1** **(** **Job Number**: **2300008W** **)** **Description** **About the role** Millions of Queenslanders have relied on RACQ's expert patrols to come to their rescue. We have the state's largest network of patrols, we provide 24/7 roadside assistance all across Queensland. We’re looking for someone to come and...

  • Assistance Services Consultant Level 1

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Assistance Services Consultant Level 1(Job Number:2300014S)DescriptionAssistance Services Consultant Part time, 30 hours per week across 5 days Full time, 38 hours per week across 5 days Day roster working between the hours of 5:00am to 7:00pm Monday to Sunday working two weekends in every four 3 weeks fulltime training upon commencement Role commences 11th...

  • Service Centre Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Service Centre Consultant(Job Number:220001T1)DescriptionWe are looking for two Service Centre Consultant to join a progressive IT Service Centre where you will provide first level resolution and support the delivery of key business services to the RACQ Group. Focus on continuous improvement to service delivery Be part of a progressive IT Team and...

  • Roadside Assistance Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Roadside Assistance Consultant(Job Number:220001RP)DescriptionAssistance Services Consultant Part time, 30 hours per week across 5 days Full time, 38 hours per week across 5 days Day roster working between the hours of 5:00am to 7:00pm Part time, 30 hours per week across 5 days Evening roster working between the hours of 12:00pm to 12:00am Monday to Sunday ...

  • Claims Assist Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Claims Assist Consultant(Job Number: )DescriptionAbout the roleAs a Claims Assist Consultant, you will provide expert support and consultation in delivering a member experience that sets the standard in the insurance industry. You will provide coaching and support to peers, review team and individual performance.You will work closely with leaders to provide...

  • Roadside Assistance Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Roadside Assistance Consultant(Job Number:230000QK)DescriptionAssistance Services ConsultantIn this role you will take inbound calls from our members who have broken down on the roadside and require assistance in their hour of need. Working quickly, and often under pressure, you will determine the members location, input data into our database and ensure...

  • Service Centre Consultant

    3 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Service Centre Consultant** **(** **Job Number**: **2300017H** **)** **Description** **About the role** - The Service Centre serves as the initial and primary contact for our internal clients, providing immediate solutions to a wide range of issues related to desktop and business systems. The Service Centre operates on a rotating schedule, six days a...

  • Service Centre Consultant

    2 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Service Centre Consultant** **(** **Job Number**: **230001SH** **)** **Description** **About the role** - The Service Centre serves as the initial and primary contact for our internal clients, providing immediate solutions to a wide range of issues related to desktop and business systems. The Service Centre operates on a rotating schedule, six days a...

  • Service Centre Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Service Centre Consultant(Job Number:2300017H)DescriptionAbout the role The Service Centre serves as the initial and primary contact for our internal clients, providing immediate solutions to a wide range of issues related to desktop and business systems. The Service Centre operates on a rotating schedule, six days a week.We're in search of individuals with...

  • Retention Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Retention Consultant(Job Number:2400009T)DescriptionRetention Consultant - 9-month Fixed Term ContractWe're seeking a dynamic individual to join our Mobility Product team as a Retention Consultant. In this pivotal role, you'll wield the power to enhance our members' experience and fortify lasting relationships.As a Retention Consultant, you'll be at the...

  • Member Engagement Consultant

    3 days ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Consultant** **(** **Job Number**: **230000TF** **)** **Description** **Member Engagement Consultant - Eight Mile Plains** RACQ Eight Mile Plains is looking for a fun, energetic and customer service superstar to join our team as the relief Member Engagement Consultant. We will provide a comprehensive and tailored training programme to...

  • Member Engagement Consultant

    3 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Consultant** **(** **Job Number**: **230001RS** **)** **Description** **Member Engagement Consultant - Eight Mile Plains** RACQ Eight Mile Plains are looking for a fun, energetic and customer service superstar to join our team. No experience necessary - just a willingness to learn! We will provide a comprehensive and tailored training...

  • Member Engagement Consultant

    3 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Consultant** **(** **Job Number**: **230001RS** **)** **Description** **Member Engagement Consultant - Eight Mile Plains** RACQ Eight Mile Plains are looking for a fun, energetic and customer service superstar to join our team. No experience necessary - just a willingness to learn! We will provide a comprehensive and tailored training...

  • Learning & Development Consultant

    4 days ago

    Eight Mile Plains, Australia RACQ Full time

    **Learning & Development Consultant** **(** **Job Number**: **23000189** **)** **Description** **About the role** We have an exciting 12-month opportunity for a Learning & Development Consultant to join our Insurance Assurance and Capability team. The Learning and Development Consultant designs, develops, delivers, and assesses learning activities and...

  • Member Engagement Consultant

    3 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Consultant** **(** **Job Number**: **23000078** **)** **Description** **Relief Member Engagement Consultant - Stafford** **About the role** We are seeking x2 highly motivated, resilient, reliable, positive customer service professionals to join our retail team at RACQ Stafford. - 1x Full-Time Temporary Relief role until January 2024 -...

  • Software Support Consultant

    4 weeks ago

    Eight Mile Plains, Australia EventsAir Full time

    **A bit about us** EventsAir is a leading provider of award-winning event management software to organisers of in-person, hybrid and virtual events. Our software is used extensively across the APAC region and growing rapidly around the globe with an expanding presence in North America and Europe. As a technology leader with a long 30-year heritage in the...

  • Software Support Consultant

    3 weeks ago

    Eight Mile Plains, Australia EventsAir Full time

    **A bit about us** EventsAir is a leading provider of award-winning event management software to organisers of in-person, hybrid and virtual events. Our software is used extensively across the APAC region and growing rapidly around the globe with an expanding presence in North America and Europe. As a technology leader with a long 30-year heritage in the...

  • Member Engagement Consultant

    3 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Consultant**(**Job Number**:240000G3**)** **Description** RACQ Eight Mile Plains is looking for a fun, energetic and customer service superstar to join our team. No experience necessary - just a willingness to learn! We will provide a comprehensive and tailored training programme to set you up for success. As a Member Engagement...

  • Member Engagement Consultant

    3 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Consultant**(**Job Number**:24000073**)** **Description** **Description** RACQ Eight Mile Plains is looking for a fun, energetic and customer service superstar to join our team. No experience necessary - just a willingness to learn! We will provide a comprehensive and tailored training programme to set you up for success. As a Member...