Service Centre Consultant

2 weeks ago

Eight Mile Plains, Queensland, Australia RACQ Full time

Service Centre Consultant

(

Job Number:

2300017H

)

Description

About the role

  • The Service Centre serves as the initial and primary contact for our internal clients, providing immediate solutions to a wide range of issues related to desktop and business systems. The Service Centre operates on a rotating schedule, six days a week.


We're in search of individuals with prior experience in a technology service centre setting, who possess a customer-oriented approach and adept problem-solving skills.

In this role, we provide comprehensive training on our business products and processes to facilitate your success.

  • Swiftly and expertly handle, record, and resolve any issues concerning all RACQ Group technologies at the initial point of contact.
  • Efficiently and proficiently address and resolve all problems related to RACQ Group Systems and User Incidents.
  • Escalate unresolved issues to the relevant technical experts.
  • Log requests for user assistance in the Service Centre's incident register and identify potential training requirements.

About you:

  • Exceptional interpersonal and customer service abilities, refined through handson experience in a service centre environment, serving as a single point of contact.
  • Embrace a growth mindset and demonstrate exceptional resilience in adapting to changes.
  • Show proven capability to listen, adhere to processes, troubleshoot problems, and make effective decisions that expedite issue resolution.
  • Familiarity with ITIL V3 and prior experience supporting largescale banking and insurance IT systems will be highly favoured.
  • Possess practical knowledge of Unix, Windows 10, Cisco, and Office 365 technologies.
  • Must be flexible and able to operate within a shifting schedule that extends beyond typical office hours and includes weekends.

Why join RACQ?

  • It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.


By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030.

We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives.

We'll continue to advocate for, research, and offer green solutions.


At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members.

We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

  • Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:
  • Financial benefits and discounts on a range of banking, assistance and insurance products
  • Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
  • A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
  • Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness, flu vaccinations, free and confidential Employee Assistance Program (EAP).
  • Invest in your development with inhouse development programs and access to 100,000+ online courses.

Ready to apply? You've got this.

RACQ is a 'Circle Back Initiative' employer - we commit to respond to every applicant.

LI-HYBRID

Work Locations
Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113

  • Service Centre Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Service Centre Consultant(Job Number:220001T1)DescriptionWe are looking for two Service Centre Consultant to join a progressive IT Service Centre where you will provide first level resolution and support the delivery of key business services to the RACQ Group. Focus on continuous improvement to service delivery Be part of a progressive IT Team and...

  • Assistance Services Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Assistance Services Consultant (Job Number:240000ER)DescriptionAssistance Services ConsultantIn this role you will take inbound calls from our members who have broken down on the roadside and require assistance in their hour of need. Working quickly, and often under pressure, you will determine the members location, input data into our database and ensure...

  • Assistance Services Consultant Level 1

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Assistance Services Consultant Level 1(Job Number:2300014S)DescriptionAssistance Services Consultant Part time, 30 hours per week across 5 days Full time, 38 hours per week across 5 days Day roster working between the hours of 5:00am to 7:00pm Monday to Sunday working two weekends in every four 3 weeks fulltime training upon commencement Role commences 11th...

  • Roadside Assistance Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Roadside Assistance Consultant(Job Number:220001RP)DescriptionAssistance Services Consultant Part time, 30 hours per week across 5 days Full time, 38 hours per week across 5 days Day roster working between the hours of 5:00am to 7:00pm Part time, 30 hours per week across 5 days Evening roster working between the hours of 12:00pm to 12:00am Monday to Sunday ...

  • Retention Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Retention Consultant(Job Number:2400009T)DescriptionRetention Consultant - 9-month Fixed Term ContractWe're seeking a dynamic individual to join our Mobility Product team as a Retention Consultant. In this pivotal role, you'll wield the power to enhance our members' experience and fortify lasting relationships.As a Retention Consultant, you'll be at the...

  • Roadside Assistance Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Roadside Assistance Consultant(Job Number:230000QK)DescriptionAssistance Services ConsultantIn this role you will take inbound calls from our members who have broken down on the roadside and require assistance in their hour of need. Working quickly, and often under pressure, you will determine the members location, input data into our database and ensure...

  • Implementation Consultant

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Simpro Software Full time

    Are you a problem solver with excellent communication skills, a mature outlook and looking for a new challenge or career change? With your dedicated effort, and Simpro's on-boarding training program, you can develop into a Software Implementation Consultant.This is a Brisbane-based role. To be considered, you must be eligible to work legally in Australia on...

  • Learning & Development Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Learning & Development Consultant(Job Number: )DescriptionAbout the roleWe have an exciting 12-month opportunity for a Learning & Development Consultant to join our Insurance Assurance and Capability team.The Learning and Development Consultant designs, develops, delivers, and assesses learning activities and knowledge across the RACQ Group, using consistent...

  • Claims Assist Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Claims Assist Consultant(Job Number: )DescriptionAbout the roleAs a Claims Assist Consultant, you will provide expert support and consultation in delivering a member experience that sets the standard in the insurance industry. You will provide coaching and support to peers, review team and individual performance.You will work closely with leaders to provide...

  • Recruitment Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia PeopleIn Full time

    Great company culture and supportive leadership team Join a growing, ASXlisted organisation New offices located in Eight Mile Plains with parking availableWho We ArePowered by PeopleIN - Australia's largest ASX-listed organisation of talent brands. First Choice Care is a leading Nursing Agency who have been placing nurses and midwives for over 16 years. We...

  • Diploma Qualified Relief Educator

    1 week ago

    Eight Mile Plains, Queensland, Australia Kuraby Early Learning Centre Full time

    About the Business and Role.We are a privately owned service, licensed for children aged between 6 weeks to 12 years and is opened from 6.30 am to 6.30 pm. Our service has 6 rooms and provides before/ after school care and vacation care programs for the Eight Mile Plains and Warrigal Road Primary Schools. We seek an experienced qualified Lead educator to...

  • Diploma Qualified Relief Educator

    1 week ago

    Eight Mile Plains, Queensland, Australia Kuraby Early Learning Centre Full time

    About the Business and Role.We are a privately owned service, licensed for children aged between 6 weeks to 12 years and is opened from 6.30 am to 6.30 pm. Our service has 6 rooms and provides before/ after school care and vacation care programs for the Eight Mile Plains and Warrigal Road Primary Schools. We seek an experienced qualified Lead educator to...

  • Member Engagement Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Member Engagement Consultant(Job Number: )DescriptionDescriptionRACQ Eight Mile Plains is looking for a fun, energetic and customer service superstar to join our team. No experience necessary - just a willingness to learn We will provide a comprehensive and tailored training programme to set you up for success. As a Member Engagement Consultant, you will...

  • Allocations Consultant

    2 weeks ago

    Eight Mile Plains, Queensland, Australia PeopleIn Full time

    Full time position - Monday to Friday, afternoon shifts Leading Nursing Agency Ongoing Career Opportunities New offices Great work environmentWho we areFirst Choice Care place trained clinical staff and assistant's-in-nursing (AINs) into ad-hoc and contract placements across Queensland. Our clients are the largest public and private health groups in...

  • Allocations Consultant

    2 weeks ago

    Eight Mile Plains, Queensland, Australia PeopleIn Full time

    Casual role - Rotating roster - Work life balance Leading Nursing Agency Ongoing Career Opportunities Full training provided Start ASAPWho we areFirst Choice Care place trained clinical staff and assistant's-in-nursing (AINs) into ad-hoc and contract placements across Queensland. Our clients are the largest public and private health groups in Australia, and...

  • Software Support Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia EventsAir Full time

    A bit about usEventsAir is a leading provider of award-winning event management software to organisers of in-person, hybrid and virtual events. Our software is used extensively across the APAC region and growing rapidly around the globe with an expanding presence in North America and Europe.As a technology leader with a long 30-year heritage in the...

  • Finance Sales Consultant

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Stratton Finance Full time

    Full-Time Monday to Friday, close-knit and fun team Eight Mile Plains office location within a national broker team Uncapped commission earn over $100K in your first yearAbout Stratton FinanceWe may be a finance company, but we are _not_ one of those _old-school_ finance companies. No boring bankers, no bean-counters, and no corporate bureaucracy. With over...

  • Anytime Fitness Membership Consultant

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Anytime Fitness Eight Mile Plains Full time

    Anytime Fitness Eight Mile Plains is on the hunt for a passionate and highly motivated Membership Consultant that can use their passion for health and fitness to promote the growth and culture of our club.Work in a fun, upbeat atmosphere where every day is different Ongoing support and training Attractive remuneration package Free gym membershipAbout the...

  • Permanent 360 Recruitment Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia Premier Professional Full time

    Job details: 23 Aug 202 Eight Mile Plains, Brisbane, Australia Full-Time NegotiableReference Number _ Specialism Human Resources & Recruitment > Recruitment - AgencyConsultant Name Melinda ConnollyJob Details:Employment Group has multiple opportunities for experienced Perm 360 recruiters within our various Divisions based in our Eight Mile Plains office.We...

  • Contact & Call Centre -

    1 week ago

    Eight Mile Plains, Queensland, Australia JJ's Waste & Recycling Full time

    Stable & Essential Industry | Attractive Remuneration - including Car AllowanceNational family-owned and operated business with over 90 years-experienceJob Security | Full-time | Permanent | Progression | Growing CompanyEverybody knows a JJ's Truck when they see one . . . our iconic green and gold fleet head out rain or shine for collections in your area.But...