Quality & Risk Coordinator

4 weeks ago


Melbourne, Australia Knox Private Hospital Full time

**Quality and Risk Coordinator - Knox Private Hospital**

**Knox Private Hospital** is one of the largest private hospitals in Victoria, caring for over 1.2 million people across Melbourne’s east and outer east.

We have a 24/7 Emergency Department, covering a full range of medical and surgical specialty areas, including highly complex surgeries. Backed by the latest technology and expertise, we offer 15 theatres, including a hybrid theatre, diagnostic cardiology, two cardiac cath labs and capabilities for cardiothoracic surgery, orthopaedics, neurosurgery, urology and more.

All supported by a soon to be expanded coronary care unit and intensive care unit. Our expert care team of surgeons, specialist doctors, dedicated nurses and other professionals will ensure that your experience is the best it can be.

**Exciting new expansion for Knox Private Hospital**

Work is well underway on a major expansion of Knox Private Hospital that will help us continue to meet the growing demand for quality health care across Melbourne’s east.

The new multi-million-dollar expansion will help Knox Private deliver an expanded and enhanced service offering for our patients and will further cement our reputation as a world-class healthcare facility.

**2023/2024 Expansion Project includes**:
Three story North Tower with two wards (60 beds), upgrade to Knox Heart Centre (our non-invasive diagnostic cardiology), both recently commissioned, upgrade and increase in ICU and CCU beds, 16 chair renal dialysis unit and Specialist Consulting Suites.

Our** **quality & risk team is expanding in line with our growth in capacity and services and are seeking a **Quality and Risk Coordinator. **This opportunity exists for a dynamic Registered Nurse with an interest and/or experience in quality improvement and/or management to join our team on a **full-time basis.**

This role will be pivotal in supporting the Quality & Risk Manager and Clinical Executive team to facilitate ongoing implementation and monitoring of the Hospital’s clinical safety and quality framework.

You will assist with the implementation of quality improvement initiatives, projects and activities to maintain patient safety, accreditation standards, regulatory compliance and patient experience, in accordance with the mission, vision and values.

As a **Quality & Risk Coordinator**, your responsibilities will include but not limited to:

- Assist with ongoing implementation and monitoring of the Hospital wide quality improvement program and to promote risk management to support the strategic direction
- Assist with all accreditation processes
- Provide effective leadership in quality and risk management to assist Managers to continuously review their practices
- Participation in clinical data collection, collation and analysis
- Participate and coordinate case review investigations
- Coach and consult with Managers in quality improvements in order to build capacity and capability
- Assist with driving exceptional patient experience and outcomes

**Essential Criteria**:

- Knowledge of National Safety and Quality Healthcare Standards
- Must have clinical knowledge (previous experience as a Registered Nurse)
- Strong communication and interpersonal skills
- Ability to liaise across varying levels of management
- Attention to detail
- Strong analytical skills
- Able to manage multiple priorities

**Why Healthscope?**

When you join Healthscope, you become part of our Community of Care.

Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day.

As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for. Healthscope opens the door to endless opportunities for our people, giving them the flexibility to work across one or multiple hospitals across our network.

We encourage the pursuit of continuous professional development and education and support our people to grow and flourish securely.

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.

While our hospital network is vast, Healthscope is a family. We support each other, we share learnings, celebrate successes and face challenges together.

**Come and be the difference in our patient’s lives.**

**Applications close**: 24th September 2023



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