Ocean Freight Import Cartage Operations Specialist

3 weeks ago

Brisbane, Australia DHL Full time

**Oceanfreight Import Operations/Cartage Specialist - Brisbane**

Ever considered working in Oceanfreight - Cartage?

DHL Global Forwarding (Australia) Pty Ltd is a global leader in the Freight Forwarding industry. We are currently recruiting for an **experienced** **Ocean Cartage Specialist** to join our Ocean Freight Cartage team in our **Brisbane Office. This is a full time - permanent position.**

At DHL, people mean the world to us. That is why our goal has always been to attract and retain the best talent ALL over the world. We provide both the challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

**Overall Role Purpose**

As an **Ocean Freight Cartage Specialist, **you will be responsible for:

- Processes, handles and distributes all required documents in the receiving areas to nominated cartage contractors
- Ensures customer requirements are met and document distribution is completed in a timely and efficient manner with preference of competing priorities
- Supporting the team as required with adhoc requirements.

**_Accountabilities_**
**Customer & Other Stakeholders**
- Creates/confirms transport order to ensure delivery of the shipment to the final customer
- Performs booking and booking optimization
- Prepares, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc)
- Checks responses from counterparts and finalizes validation of required documents
- Follows-up shipment status, identifies incidents and ensures resolution of incidents
- Supports Customer Service and the broader business in the incident and exception management resolution
- Maintains excellent relationships with Suppliers & Customers
- Is responsible for identifying performance issues of suppliers, and proposes solutions to improve/correct performance
- Performs IT systems related tasks to provide up to date information on shipment
- Support the team by positive influencing successful outcomes acting as a coordinator / mentor supporting the other team members.

**_Required Qualifications_**
- Previous experience in Shipping/International freight forwarding industry in airfreight and/or ocean-freight / Import operational and/or Cartage roles (advantageous)
- Minimum three (3) years previous experience in Operations - Ocean Freight Import / Administration experience / customer service or Cartage or similar
- Sound knowledge of Freight Forwarding and Logistics in general;
- CargoWise1 system experience preferred
- Expedient system experience preferred

**_Preferred Skills_**
- High degree of reliability
- Be a team player with a positive can do attitude.
- Be result driven and be able to demonstrate strong communication and administration skills with a high degree of attention to detail and a professional work ethic.
- Values a diverse and inclusive work environment
- Ability to work in a fast-paced and deadline-driven office environment
- Excellent verbal and written communication skills and phone etiquette
- Ability to multi-task, prioritize and manage time effectively
- Exceptional customer service skills and follow up
- Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills

**Why DHL Global Forwarding?**

**Why not?**

Apart from a competitive hourly rate; positive & friendly team, the ability to cross train and offer career progression we also have some awesome Employee Benefits. Not only do you get discounts on everything from Health Insurance, Flights, Car Hire & Hotel Accommodation etc. - you also get to work with a great team of passionate people all working towards a common goal - delivering the best, proactive service for our clients

**“Excellence. Simply Delivered.”**

So if you’re reading this thinking, this is ME We’d love to hear from you right away. APPLY NOW

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