Lims Administrator

1 month ago

Melbourne, Australia Australian Laboratory Services Full time

Friendly, supportive team culture
- Globally successful, world-class laboratory group
- Modern facility in Caribbean Business Park

**The Role**

ALS Water operates a modern laboratory in Melbourne (Scoresby) equipped with the latest in analytical technology. This is a new position created to add further capability to our team of LIMS specialists.

**The Day to Day**

Responsible for the following in relation to our laboratory information management system Labware:

- Assisting with functional testing of new features
- Managing support requests efficiently using the ManageEngine service desk app
- Proactively monitoring system performance and escalating issues promptly
- Maintaining effective communication with end users on issues and outages affecting them
- Providing training and end user support
- Producing clear and effective training materials as required

**The Essentials**
- Experience working within a laboratory; familiarity or expertise in Labware or comparable digital lab workflow software is desirable
- Experience in technical customer service / support
- Sound analytical and problem-solving skills
- Effective written and verbal communications
- Ability to understand a complex business domain
- Strong team player who can also work autonomously and with initiative
- Self-organising with the ability to effectively prioritise tasks
- Ability to work well under pressure
- A clear understanding of HSE principles and practice and commitment to safe working

**The Benefits**

At ALS we believe that our people are what makes ALS the great company it is today. We offer many staff benefits as well as online learning and development opportunities. We actively support a diverse workforce and encourage Aboriginal and Torres Strait Islander people to apply.

**Applications will be considered as they are submitted,**

**with final close Friday 19th May 2023

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