Aso5 Technical Liaison Officer

4 months ago

Adelaide, Australia SA Government -DEPARTMENT OF STATE DEVELOPMENT Full time

**Department of State Development**
**Job reference**: 618311
**Location**: 5000 - ADELAIDE
**Job status**: Ongoing
**Eligibility**: Open to Everyone

**About us**:
The Department of State Development is working to shape South Australia’s future by driving economic growth.

Our role is to ensure that South Australia capitalises on the opportunities before us, to ensure that we are well-positioned to take advantage of the state’s significant economic opportunities.

Working at DSD will provide you with an exciting opportunity to contribute to the delivery of some of the government’s major economic initiatives, and importantly, make a lasting positive difference and contribute to the prosperity of our state.

As a newly created agency, we are recruiting across several different roles to help drive our state forward, and we want you to join us on this journey.

We take pride in being an employer of choice and providing a work environment that is vibrant and rewarding for people of all levels.

Help us shape our state’s economic future and position South Australia on the national and global stage.

For more information about our agency, please visit:
Department of State Development | statedevelopment.sa.gov.au

**About the role**:
Technology and Asset Services delivers technology solutions that drive performance and efficiency and enable the Department to achieve its objectives and ensures that facilities and physical spaces are safe and functional.

The Technical Liaison Officer engages with teams across the agency to understand technology needs, provide advice, address issues, help staff have a more productive experience with technology, and identify challenges and opportunities. The role provides a direct point of contact for staff requesting IT assistance and performs key aspects of the IT Service Management (ITSM) process, including Service Desk, Service Request Management, and Incident Management. The role manages service requests and incidents logged via the ITSM portal, resolving, or escalating them as appropriate.

**Key Competencies**:

- Demonstrated experience in working effectively in an ICT service desk environment and/or in the use of a range of computer systems including using ITIL-based IT Service Management.
- Demonstrated ability to work under limited direction, identify and determine the priority, impact and severity of incidents, problems and service requests, make informed decisions, and to select appropriate methods and techniques to deliver on agreed outcomes.
- Strong written and verbal communication skills, including proven ability to provide high levels of customer service, work cooperatively in a team environment and develop and deliver clear and appropriate information, documents and presentations.

**Remuneration**:
Competitive salary ($85,790 min - $95,413 max pa) plus superannuation.

**Benefits**:
Bringing your talent to the Department of State Development will see you rewarded with a wide variety of benefits such as:

- A variety of leave arrangements
- Work-life balance with a flexible hybrid work arrangement
- Access to great customised training and career development opportunities

**Qualifications**:

- **Essential**: Nil
- **Desirable**: ITIL Foundation or above, or equivalent certification in IT Service Management (ITSM)

**Special Conditions**:

- The role will be offered full-time (1.0 FTE), ongoing with multiple vacancies available.
- Satisfactory Department of Human Services Criminal History Check or National Police Check (NPC) and Department of Human Services Working with Children Check required prior to employment.

**Enquiries**:
**How to Apply**:
Applicants are required to submit the following:

- Cover letter demonstrating the suitability for the role by addressing the key competencies (2 pages max).
- Curriculum Vitae (4 pages max).
- Prepare 3 referees (at least one should be current or recent line manager), to be provided on request.
- Pre-employment Declaration Form - find the attachment on the job advert.

**Applications close**: 15/09/2024 11:00 PM

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