Hotel Duty Manager

3 weeks ago

Clare, Australia Matthews Hospitality Full time

Join the team at the **Bentleys Hotel**

Making others feel good, feels great

This philosophy is why we love what we do, for our people and our customers.
- Be empowered and empower others as part of a supportive team
- Being respectful and showing compassion is the heart of our behaviour
- Showing up for success is how we drive each other to achieve
- We uphold professional standards and lead by example
- We operate with honesty and integrity

**ABOUT US**

The Bentleys Hotel is a humble country pub focused on fresh food, local community, and supporting our Homegrown Heroes here in SA The hotel boasts accommodation, a front bar, large bistro dining, TAB, Keno, a gaming room, and a Sip'n'Save bottleshop.

**THE JOB**

We are looking for someone with exceptional customer service and natural leadership skills to join our team If you have experience in food, beverage, or gaming/TAB/Keno we would love to hear from you

This role is currently available for 15-20 hours per week, evening and weekend availability is essential.
- Ensure excellent and professional customer service at all times
- Ensure a good understanding of all food and beverage offerings throughout the venue, food service systems, and till operations
- Lead by example and help support the ongoing training and development of the team
- Provide ongoing support and reliability to Venue Management
- Undertake general service duties of food and beverages
- Proficient in the professional service/supply, dispensing/mixing of sophisticated drinks, liquor, and other alcoholic and non-alcoholic beverages
- Consistent and professional delivery of the venue’s products
- Communicate and liaise with team members, kitchen, and other areas of operations as required
- Maintain the clean and neat presentation of the work area - bar and restaurant area(s) by adherence to all operating policies and procedures
- Follow Safe Work Procedures for all areas of the hotel at all times as per WHS Act 2012
- Ensure personal compliance with Responsible Service of Alcohol (RSA)
- Any other duties directed by Management

**ABOUT YOU**

As an experienced Duty Manager or former shift supervisor, you will have evidence of your RSA and RP badge, and two hospitality references. With a friendly and approachable character, you will have excellent communication skills, organisation, and leadership qualities.
- Flawless customer service with a consistently positive attitude
- Reliable, flexible, and excellent communication skills
- Proficient English language skills
- Eager to learn, grow and develop
- Knowledge of relevant work health and safety legislation and food safety standards
- Competent and trustworthy cash-handling skills
- Responsible Service of Alcohol
- Food and beverage experience
- Exceptional customer service skills
- ** Availability for night shifts and weekends (essential)**:

- Responsible Person Badge/Experience
- TAB and Keno experience (preferred)
- Basic Gaming Certificate (preferred)

**APPLYING**

If you meet the above criteria, live in or near Clare and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you
- Australian residents or unrestricted visa holders only
- Must currently live in or near Clare with a license and vehicle
- Immediate start available
- Have your resume ready to upload

Bentleys Hotel
Clare 5453

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