Customer Support Advisor

4 weeks ago

Clarence Gardens, Australia ECH Full time

**Customer Support Advisor***
- Full-time (76 fortnightly hours) based at Clarence Gardens over a 7-day roster
- Competitive salary + Salary Packaging benefits
- Join an established Not for Profit with strong values and a great culture

**About the Opportunity**

As a dedicated and compassionate Customer Support Advisor, you will play a crucial role in ensuring highest level of customer satisfaction by providing exceptional support to our stakeholders. Your exceptional communication skills, empathy, and problem-solving abilities will contribute to our organisations mission of making a positive impact on the community we service.

Working closely with the Home Services Leads, you will ensure open communication to translate data driven insights that inform day to day resourcing priorities, this role is vital for ensuring client request and requirements for services are met and defined within the service level agreements.

**About You**

You are highly customer-centric with a commitment to providing exceptional service to those around you.

You can adapt to the changes around you and priorities tasks / deadlines.

It would be helpful if you had experience and/or knowledge of Home Care Packages and have excellent admin/ computer skills.

You are kind, even when a bit stressed out, dynamic and energetic. You are also flexible and adaptable to change.

You are empathetic and hold a genuine desire to help and support others in the community and will contribute your ideas and hard work to make ECH better every day.

**About Us**

At ECH, we’re proud of what we do, how we work together and the impact that we have on people’s lives. We believe that our people drive our success and how we work together is as important as what we deliver. We are integrating work and life and embrace technology and new ways of working to support a new level of flexibility for our people.

We’re always in search of new ways to improve the lives of older South Australians. To achieve this, we grow our people. Everyone has the opportunity to grow, develop and build their career with ECH and to take part in continuous learning, because we know it makes us better. We also seek out and celebrate diversity in all its forms and tap into the richness of ideas, experiences and perspectives that it brings.

**Some Perks for You**

As part of a not-for-profit organisation, you will be able to salary package up to $18,549 per year to reduce your tax. We also offer a range of other benefits such as paid parental leave, EAP, discounted gym membership and discounted health insurance.

You will be provided with full training and support including all equipment that is required to succeed in this role.

If you need more reasons to join ECH, have a look through our website to see the amazing ways in which we support ageing South Australians. While you are there, check out the videos on our Employment page from some of our amazing staff and hear about their jobs and why they love working for ECH.

**Click here for a copy of the Position Description**

So, if you think this might be the job for you and you feel aligned to who we are and what we do please APPLY NOW by filling in your personal details and answering the questions below, along with submitting your cover letter and Resume/CV on the next page.

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