Gig Delivery Operations Lead

2 weeks ago

Darlinghurst, Australia WooliesX Full time

HomeRun is a brand new business inside the Woolworths group. We aspire to create Australia’s leading Last Mile Business, powering the eCommerce growth of all Woolworths Group brands through an exceptional last mile customer experience at competitive economics.

HomeRun provides an end-to-end Last Mile solution with the team, technology and operations to offer differentiated customer experiences at scale across Australia and New Zealand. We use the strength and scale of our amazing retail brands, supply chain, fulfillment centres and edge network of more than 1,200 stores (located within 10 min of 90% of Australians) to deliver leading reliability, coverage and efficiency. Sustainability & driver experience are core to our purpose. We want to lead the way to a green last mile with a commitment to a 100% electric fleet by 2030 and becoming the driver employer of choice through ease of pickup, earning potential & focus on safety.

We are not a boring logistics department inside a large retailer. We are a nimble, entrepreneurial, technology & data led team passionate about driving the growth of eCommerce by step changing the quality of last mile customer experience in Australia. We are building best-in-class last-mile optimization technologies today and are exploring the solutions of tomorrow by investing in autonomous drones and other emerging technologies

**The Role**

This is an great opportunity to play a key role in revolutionising the way way deliver to our customers You will be a key player in the rollout of our new gig delivery platform - Block Gig. It'll see you manageing operations of "Block Gig" delivery services being deployed across the WOW Group by HomeRun through gig partners (e.g. GoPeople), and develop operational processes to optimise and scale these services. You'll be responsible for ongoing operations of Block Gig services, including day to day operational activities and solving issues with retail partners and gig providers.

**Key Accountabilities**
- All Block Gig operations deployed by HomeRun across the WOW Group
- Ensuring smooth issue free operation of Block Gig deliveries
- Ensuring 95%+ On time / successful delivery
- Owing day to day relationships with Block Gig providers (e.g. GoPeople) and WOW Group retail partners (e.g. Big W)
- Defining, documenting and implementing operational processes to support Block Gig deliveries
- Ensuring customer last mile NPS is above other comparable services (e.g. P2P in eComX, Australia Post in BigW)

**Knowledge, Attributes and Experience**
- Curiosity and interest in gig delivery models and retail last mile operations
- Detailed oriented with ability to identify and quickly solve problems - with a ownership mindset to work flexibly to do what is required to solve any operational issues that arise
- Process optimisation mindset and skills to define processes and identify opportunities to improve and evolve
- Can work collaboratively across both internal (e.g. BigW) and external (e.g. GoPeople) partners to build and scale a sustainable Block Gig operation
- Strong written and verbal communication skills
- Data manipulation skills in Excel, basic SQL
- A background in Operations coordination, leadership or management would be highly desirable

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You

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