Customer Success Consultant

3 weeks ago

South Bank, Australia Flight Centre Business Travel Full time

**Job no**: 517287

**Brand**: Flight Centre Business Travel

**Work type**: Full time

**Location**: Queensland

**Categories**: Corporate & Group Travel

The purpose of the Customer Success Consultant is to drive customer revenue and growth. In addition, a focus on delivering customer value and best practice travel programs and to optimise products and services provided to SME customers.

The strategic intent of these programs will be to deliver outstanding customer service, improved efficiencies, savings, and use of Flight Centre Business travel (FCBT) technology, products and services, resulting in a best in market customer travel program.

The Customer Success Consultant role will manage Flight Centre Travel Group (FCTG) SME customers.

**_ Commercial_**
- Identify opportunities for value added sales into existing customer base
- Ensure fees are charged as per our FCBT agreement
- Alignment of customer and FCTG commercial goals
- Consistent prioritization of correct key business drivers of Revenue and Growth
- Identify opportunities for growth including leakage and other markets
- Drive customer compliance and growth with directly procured products and services from FCBT; air, hotel, car, rail, ground transport, insurance and other FCTG offerings i.e. Moneywise, Healthwise, MyBenefits

**_Relationship_**
- Communicate with customer at all levels
- Engage with internal stakeholders including operations, finance and support to deliver value to customer
- Weekly touch points with operational team
- Maintain Product and Services Audit and Opportunities monthly in conjunction with Business Leaders
- Identify and build relationships with key customer stakeholders

**_Innovation_**
- Keep customer informed of latest FCBT products and services
- Be an expert in selling the benefits of all product and service opportunities
- Implement products & services that enhance customer programs
- Provide recommendations to customers on strategic direction of program in respect to all components of the travel program

**_Collaboration_**
- Develop strong internal and external business relationships
- Influence customer to change to deliver value to customer program
- Uphold FCTG Values and Philosophies
- Work with Operational teams to drive outstanding service delivery to the customer
- Develop sound narratives to implement ROI and change

**_Project Management_**
- Manage, influence and deliver key customer projects
- Communicate to key stakeholders on key project deliverables

**Experience**:

- Travel industry experience
- Strong technical knowledge of FCBT/corporate travel systems
- Experience in managing national and multinational accounts
- Proficient user of Microsoft products, particularly Excel and PowerPoint
- Demonstrated ability to build multi level relationships
- Ability to articulate knowledge about products, services and value proposition to customers

**In reward for your commitment and performance you will receive**:

- OTE $100K + superannuation
- The opportunity to play an integral role in the growth of the business
- Ongoing training and development
- Travel discounts on flights, hotels and insurance for you, your family and friends
- Discounted financial and health services
- Career opportunities within a growing global business

**About Flight Centre Business Travel**:
Flight Centre Business Travel is a division of Flight Centre, offering a Corporate Travel Management solution for businesses. We recognise the pressure that is placed on business people every day, particularly with growing businesses. At Flight Centre Business Travel we help to lighten the load for businesses owners and managers by taking care of their business travel needs. We instill confidence in our clients so that they can be rest assured knowing that we will actively work behind the scenes to ensure they have the best fares on flights and best rates on accommodation, using services to suit their needs.

LI-LO1
- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._

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