Service Operations Coordinator

1 month ago

Melbourne, Australia URBIS Full time

**Who we are**:
Urbis is people focussed, and we want the best for our team, our clients, and our friends. Our mission is about helping people be themselves and create meaningful, environmentally friendly cities & communities. Work with us because we want to make a difference, be innovative and be problem solvers. The skills you have are important because we elevate each other by being authentic and collaborative. We're looking for individuals who are driven and inspire those around them. Being at Urbis doesn't mean you are just an economist, planner, heritage consultant or designer. Everyone gets to influence outcomes here, that's how we shape our clients, cities, communities, and future.
Urbis, you can ‘Be authentic and make a difference'.

**The Opportunity**:
Urbis is on a continuous journey of transformation and digital enablement through various technology projects, focused on innovation and continuous improvement. The Service Operations Coordinator role supports the Information & Digital (I&D) leadership team with various administrative and service management activities to ensure the best possible services are delivered to the business.
We are looking for a bright, passionate tech savvy, administrator to join our Melbourne I&D team.

**You will be**:
Vendor, Contract and Financial Management
- Mange the processing pf purchase orders and invoicing, liaise with our finance team to ensure accurate billing, reporting, allocations, payments, and expense tracking.
- Maintaining contracts register for all I&D contracts and renewals
- Maintain software license and renewals register
- Establish and maintain effective relationships with key internal stakeholders and external vendors to assist in driving IT contract pricing negotiations.

Service Management and Project Coordination
- Identify and implement service management/operations improvements, and help mature processes through standardisation and documentation
- Support the I&D leadership team in the development of regular service management reporting
- Provide administrative/analytical support to Project Manager.
- Assist with coordinating project scheduling and budget tracking

Communication & Training.
- Assist in the creation/distribution of user-friendly communications and development/maintenance of service management communication templates
- Assist in the maintenance of the I&D intranet site/portal content.
- Support creation and ongoing maintenance of end user training and user guide documentation

**About You**:

- Minimum 3 years of experience in a similar admin role (within an IT environment would be advantageous)
- Experience with identifying and implementing business process improvements
- Experience working with external vendors and managing/administering contracts
- Strong commercial acumen, business judgement and an entrepreneurial attitude, with excellent analytical skills
- Participation and understanding of a budgeting process
- Intermediate to advanced level of experience using Microsoft products (Outlook, Word, Excel, PowerPoint and Teams)
- Excellent written and verbal communication skills which include producing well-constructed high-quality written work and the ability to communicate and train others

Why Urbis?
Urbis is committed to fostering a work environment that is inclusive, supports flexibility, and welcomes diversity. We are proud to be an equal opportunity employer. Aboriginal and Torres Strait Islander people are encouraged to apply.
How to Apply?

Recruitment Agencies - thank you for thinking of us. We do endeavour to fill our opportunities through direct channels wherever possible, however, if we find that we do need agency assistance, we'll be in touch

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