Regional Manager

6 months ago

Gold Coast, Australia Aruma Full time

**Regional Manager Shared Living Services**:
**Far North Coast NSW and South Coast Gold Coast Qld**:
**About Us**:
At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.

People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the life they choose. Aruma is **BRAVE**. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (**Bold**, **Respectful**, **Authentic**, **Value Teamwork**, **Excellent**).

**About the role**:
At Aruma, we believe in the potential of every individual. Our mission is to provide meaningful employment opportunities for disabled workers while delivering high-quality products to our clients. As a Team leader/Supervisor, you'll play a vital role in fostering a positive workplace where each team member can thrive and contribute their unique skills.

The Regional Manager will manage a diverse portfolio of disability services. They will lead a team of managers to deliver service and practice excellence in customer centred supports. They are accountable for the viability of their respective services, and for the development of business plans that align to their KPI’s and overarching local and organisational strategic objectives. These would include customer satisfaction outcomes, key financial areas, staff satisfaction and wellbeing, quality, WHS and regulatory compliance and people management of the Services within their portfolio. This includes best practice leadership, innovation, and growth. In addition, this role will identify new customers while strengthening existing customer relationships.

**Key Responsibilities**:

- Collaborate with various departments to meet production targets.
- Create a nurturing and inclusive environment where all employees feel valued.
- You First. Person-centred approaches and customer focus being evident in all areas of daily interactions and practice including, customer goals and outcomes, as well as being considered in all decision-making processes ensuring customers receive quality supports.
- BRAVE. Evident in own behaviours, modelling Aruma values and Code of Conduct in your leadership role and having every employee’s actions, intentions, conduct, and interactions supporting Aruma’s vision and purpose.
- Effective proactive leadership in, engaging, developing, and managing people; building strong customer focused and results driven teams; collaborating within Aruma to deliver strong business results that are measured by various Net Promotor Scores, performance against financial budgets, Net Customer and Staff movement data etc.
- All services are adhering to Aruma policies, procedures, and guidelines and are compliant with the National Disability Insurance Scheme (NDIS) & Commission (NDISC) requirements as well as with all jurisdictional legislative and regulatory obligations. NDIS Practice Standards and Quality Indicators evident and embedded within day to day service delivery.
- Workforce planning completed to ensure right mix of staff (and capabilities) to promote customer outcomes, deliver against plan goals and to build a proficient, skilled, and stable workforce within funding constraints.
- Organisation wide projects and strategic initiatives supported and implemented appropriately to ensure organisational deliverables met.
- Service offerings, customer numbers, business development and sustainability are achieved ensuring service and opportunities for ongoing growth are proactively pursued to achieve growth budgets and portfolio profitability.
- Relationships managed effectively with all key stakeholders including, customers, customers family and or guardians, internal support and regulatory functions, external stakeholders such as Union partners, regulatory authorities, delivery partners and community and sector aligned organisations and networks so as to represent Aruma professionally and to deliver high levels of customer service.

**Benefits of working with Aruma**
- ** Salary Packaging**: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free.
- ** Fitness Passport**: Access to subsidised Gym membership
- ** Employee Assistance Program**: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
- ** Training**: Opportunity for Cert IV accredited training through our RTO
- ** Discounted Health Insurance**:Access to a range of discounted health and wellness services through Bupa.
- ** Recognition & Rewards**: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
- ** Job Satisfaction**: Through making a real difference in peoples

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