Service Manager West Coast

3 months ago

Perth, Australia Sandvik Full time

About the role:
We are looking for a full-time permanent Service Manager West Coast - Crushing and Screening to join our Aftermarket team in Jandakot, WA. Reporting to the National Service Manager.

This position is responsible for managing the Aftermarket service and maintenance team across the Eastern/ Western Coast of Australia for vibrating, weighing, screening media and crushing products.

This position plays a key role in setting the strategic direction and execution of the growth plan for the Aftermarket Crushing and Screening Solutions Business within the region.

This position is required to provide direction, coaching, motivation and leadership to ensure that all work conducted by Service Team personnel on client sites and within Company facilities is performed in a professional manner, follows the Health & Safety Management Plan, and provides quality workmanship at the highest standard in accordance with OEM specifications and procedures.

Specifically, you will manage a team to:

- Develop and execute the strategic plan for the East/ West Coast Aftermarket Service teams in Australia
- Build a resilient and agile team, able to create a culture of zero harm, innovation, continuous improvement, and high performance
- Develop and strengthen relationships with clients underpinned by an Asset Management philosophy
- Standardize the service delivery processes and framework across regions for a consistent approach
- Ensuring Service processes are optimized, and work carried out in line with service agreements
- Achieve of agreed annual budget target figures and budget development as well as forecast reviews as per financial calendar
- Lead contract price and scope review
- Support the investigation & reporting of site equipment failures, ensuring collaboration with Sales, Service and Engineering teams
- Oversee warranty claims relating to the regions Service department
- Domestic (and occasionally international) travel as required.

To be successful in the above duties, you will have:

- Tertiary qualifications in Mining, Engineering, Commerce/Business or equivalent experience
- Relevant trade qualification is preferable
- Extensive experience (minimum 5 years) in fixed plant equipment and the maintenance thereof
- Current Driver’s license
- Proven Track record in new business development activities.
- Experience in Mineral processing.
- Ability to formulate strategy and business plans.
- Substantial experience in leading and managing diverse teams.
- Experience in developing sales opportunities.
- Excellent negotiation and influencing skills.
- Ability to travel extensively.
- Proven ability to understand, interpret and explain technical manuals and drawings

What we offer:
We believe that our people are the heart of our organisation. Our goal is to provide our people with a working environment that is professionally and personally rewarding. We also offer our staff with the following benefits and perks:

- Highly competitive remuneration package including salary sacrifice options, Length of Service Recognition, Flexible working options and Paid Parental Leave.
- Employee Benefits & Wellness Program, Employee Referral Programs, and a comprehensive Employee Assistance Program.
- Training, development, and career progression opportunities including study and education assistance.

A place where we are all welcome:
We understand the importance of creating an environment that is not only inclusive but also empathetic and welcoming. We believe that every individual deserves to be treated with respect, dignity, and fairness, regardless of their differences, such as race, gender, nationality, religion, age, sexual orientation, or any other attribute.

We value the uniqueness of every person and recognize that our differences are what make us stronger. Our goal is to create a workplace where everyone feels comfortable being themselves and has an equal opportunity to express their thoughts and ideas.

We encourage people from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, women, members of the LGBTQIA+ community, mature workers, individuals with disabilities, and people from different cultural heritages to join our team.

We believe that our diversity of skills, life experiences, and perspectives enriches our team's approach to work and enhances our ability to succeed together. So, if you are looking for a workplace that appreciates and celebrates your unique qualities, Sandvik Rock Processing Solutions is the perfect place for you.

Who can apply:
As part of our commitment to safety, we may require a national police check and other applicable security, medical, and character requirements for this position.

About Sandvik Rock Processing Solutions:
We are a leading provider of eco-efficient rock processing solutions. Leveraging more than 160 years of engineering excellence, we help our customers optimise their comminution and material handling operations for maximum perform

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