Service Desk Analyst
4 weeks ago
Service Desk Analyst- Exciting opportunity for a customer-oriented Service Desk Analyst to join our Digital Transformation and Technology team committed to resolving IT issues in the most efficient and customer focused manner.**Work type**:
- Fixed term - full time**Job function**:
- IT and Telecommunications**Classification**:
- VLA3 - V3IT3C**Work location**:
- Melbourne - CBD**Reference**:
- VG/2546**Closing date**:
- 13-Aug-2023**Salary range**:
- $78,688 - $96,952**Job duration**:
- Up to September 2024**File attachment**:
Service Desk Analyst PD.docx (Word, 224KB)
**PD preview**:
- Preview unavailable for this role**Contact**:
- Geoff Tate, DTT Service Desk Manager- (03) 9269 0377- Position details- **Full time maximum term position up to September 2024**:
- **Salary based on experience, range: $78,688 - $96,952 plus super**:
- **Attractive employee benefits including salary packaging and hybrid working**
**About the role**:
In this role you will be the first point of contract to all Victoria Legal Aid (VLA) internal staff members who require assistance with IT related enquires.
Reporting to the DTT Service Desk Manager you will conduct analysis and classify first and second level support for any computer related requests and faults logged with the Service Desk. Proactively resolve IT issues by solving the problem or referring to the relevant staff member for resolution. You will also be responsible for maintaining accuracy and efficiency of the IT call logging system including recording, monitoring and updating all incidents in the logging system while maintaining close contact with users to keep them informed and ensure they receive a satisfactory result.
**About you**:
- Demonstrated customer-oriented, proactive solution focused approach to your work.
- Ability to assist efficiently and quickly to all internal stakeholders.
- Demonstrated interpersonal skills including your ability to communicate effectively with internal clients at all levels.
**About Victoria Legal Aid**:
We provide legal representation to those who need it most. With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.
Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.
**Employee benefits**:
- Family friendly, flexible hybrid work from home & office model
- Training and professional development opportunities
- Supportive team environment in modern offices
- Salary packaging which allows up to $15,900 of your salary each year to be tax free
**How to apply**:
For further information review the attached position description or contact Geoff Tate, DTT Service Desk Manager, (03) 9269 0377.
**Applications close by 11.59pm on Sunday 13 August 2023.**
**Other relevant information**:
VLA is committed to putting the safety and wellbeing of children first.
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