Connections Services Consultant

2 weeks ago

Melbourne, Australia Momentum Energy Full time

We’re Momentum Energy - a power company owned by Hydro Tasmania, Australia’s largest generator of renewable energy. We’re on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we’re nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected.
About the role:
The Customer Connections Consultant’s primary responsibility is to manage and process all connection requests for customers. This includes new connections, alterations (including solar), abolishments, and customer onboarding and offboarding exceptions. This role will be customer facing and receiving inbound calls as well as making outbound calls to customers to assist with the resolution of these requests for customers.
- Raising all requests for customers in timely manner, and following up on these requests with the customer, their nominated agent, or the distribution company as required to communicate issues, costs, and resolve any problems.
- Contribute to ongoing business process improvement framework through defining, measuring, analysing, implementing and controlling, as an approach to problem solving and improvement.
- Staying abreast of relevant changes in the market rules and regulations in all states and maintaining updated procedural documents to reflect changes where appropriate.
- Liaise with internal and external stakeholders to ensure timely completion of connections and supply or metering requests, and all related exceptions
- Engage with internal and external stakeholders on process changes, and ensure we align to these as required.

Knowledge, Skills and Experience:

- Intricate knowledge of the industry transfers process
- Excellent customer communications skills, including the ability to deal with irate customers in a calm and passive manner
- Highly skilled in Excel
- Knowledge of MSATS
- Demonstrated ability to work independently
- Well-developed oral and written communication skills
- Strong attention to detail
- A real desire to provide high quality service to customers at all times

What's in it for you?
Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We’ll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us. You’ll be primarily based at either our Cambridge or Melbourne office, we are also open to offering you the option to occasionally work from home, chat to us about what this could look like for you
We are super proud of where we work, our workplace and work culture, we love working here We are forward thinkers and a great bunch of humans. We pride ourselves on balancing work-life and have a range of health and well-being benefits, such as; wellness programs and a wellness allowance, discounted gym access and health insurance, volunteer leave, purchased leave and other leave options.

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