Itsm Delivery Lead

4 weeks ago

Melbourne City Centre, Australia Department of Premier & Cabinet Full time

An exciting and rare opportunity exists for a talented and highly motivated individual to join the Operations and Business Technology branch as ITSM Delivery Lead at the Department of Premier and Cabinet.
As the ITSM Delivery Lead you will provide an efficient and consistent support experience for our customers and agency stakeholders by establishing, operating and continuously improving our ITSM Processes. DPC has recently set up Freshservice as its ITSM tool.
You will have the opportunity to develop ITSM cross functional processes across teams and to transition services into the Operations Service Catalogue to ensure end to end delivery of agency support needs. You will also be engaged in operating some of these processes on a day-to-day basis as well as representing the Business Technology teams in project streams to ensure their successful delivery and transition to production.
About you
- Demonstrated experience in digital releases and project management, including analysis, research, systems analysis, developing and coordinating projects and releases in an agile environment.
- Proven experience in directly or indirectly managing business and technical staff and processes.
- Highly developed communication and interpersonal skills with proven ability to establish working relationships and effectively convey ITSM processes to stakeholders.
- Sound conceptual and analytical skills with a strong initiative to identify issues and collaboratively develop appropriate solutions to problems.
- Sound ability in data reporting, analytics and ability to lead creation of reports, dashboards and metrics for ITSM reporting to executive management.

This position is only open to applicants with relevant rights to work in Australia.
How to apply
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages).

Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DPC has a COVID-19 Mandatory Vaccination policy which requires all DPC employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes (unless an exception applies).
To be able to meet the COVID-19 Mandatory Vaccination requirements and for the department to meet its obligations under the OH&S Act, the department will request employees provide their vaccination information (including 3rd dose / booster) or evidence of an exemption throughout the recruitment process. Inability to provide this may impact your subsequent employment to the department.
DPC actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disabilities. All roles at DPC can be worked flexibly, however it may differ from role to role.

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