Customer Care Client Engagement Officer

4 weeks ago

Laverton North, Australia Thentic Full time

FIRST POINT OF CONTACT FOR NEW CUSTOMERS | WELCOME CALLS
- MANAGING CUSTOMER RELATIONSHIPS, QUESTIONS & COURTESY CONTACT
- A CONCIOUS, MODERN, NATIONAL LEADING BRAND IN ENERGY & SOLAR

**About the company**

You are looking at a business who have cemented their name as one of our top tier pioneers in the energy efficiency markets nationwide and are known as one of the more astute, organised, and reputable service providers in the Solar industry that have been operating for over 10 years and are on an aggressive curb of growth.

The key difference with this organisation is that they are an Accredited Certificate Provider which is a licence only a handful of energy efficiency businesses in Australia can obtain. From that they have very strong operational procedures, regiments, processes, project management and compliance; which all extrapolates in to their daily function and culture, making them a cut above the rest in the industry.

They serve the residential & commercial markets with the very best in Solar Power and energy efficient power products which include; solar, heat hot water pumps, HVAC, lighting and a range of other energy efficient solutions & products.

Having their own brand new state-of-the-art facilities across the country and a large work force with subsidiary businesses, you will be joining not only a company on an unstoppable trajectory of growth, but also a culture that will help with your professional development, overall career satisfaction and happiness.

**The position**

This is a unique role within the organisation that is their Customer Engagement Officer, you are responsible for customer service and relationship management of new customers after their purchase to make sure they successful transition through the post sales process.

Your main responsibilities are:

- Being the first point of contact for new customers who have purchase a new solar system for their home
- Maintaining communication with the customer from post-sale through to installation of their new solar system
- Communicating with the customer to make sure documentation and paperwork is filled out correctly
- Providing new customers with a welcome call, advising next steps and building rapport
- Keeping the customer up to speed with next steps and updates for their installation and monitoring progress internally
- Organising time frames and availability for installation with the customer
- Liaising with the project team and keeping abreast of progress for the customer
- Communicating with the customer if any changes due to stock, installers, weather or other events that may impact
- Managing customer expectations and queries for delivery
- Getting back to all customers in a timely manner for any queries

**The benefits**

This role is packed with a myriad of benefits not only in the short term immediate, as well as for the long-term complimenting your career and future, these are:

- A genuine, vibrant, young, collaborate, purpose built culture
- Generous base $60,000 - $70,000 + superannuation
- Western Suburbs Melbourne based role
- Genuine company culture that is flexible, fun and caring
- Refined processes, structure and procedure within the company
- A conscious, forward thinking business with driven leadership
- Genuine career path to grow to move up in the organisation
- A national organisation with staff in multiple states
- Fully resourced & sustained brand with strong history of success
- A business with other subsidiaries that are established and strong staff retention

**The experience needed**

To be considered for this role you need to be coming from any related space within a customer service, call centre, phone, computer, chat support or customer care where you have had a key responsibility in customer satisfaction and maintaining customer engagement.

Key areas of experience are:

- Customer service & customer care experience
- Exceptional communication skills
- Strong organisation skills
- Ability to manage a task lists
- Strong attention to detail
- A caring and considerate approach to customers
- Ability to set expectations and objectives with customers
- Ability to handle varying situations of change
- Strong computer and CRM skills
- Can work in the Western suburbs from the office
- A team-centric attitude
- Eager to make a positive impact
- Strong rapport building skills

**This position is a Melbourne based role in the Western suburbs.**

Stay up to date with our job opportunities:

  • Client Relationship Officer

    4 weeks ago

    North Perth, Australia Aroha Care Group Full time

    **Your Workplace** Aroha Services is a staffing agency specialized in staffing solution across Aged Care facilities in Perth for Nurses, Carers & Hospitality workers. As one of Australia’s most trusted recruitment agencies, Aroha Services is dedicated to delivering innovative, effective, and assured recruitment solutions to the Healthcare, Aged Care and...

  • Customer Care Team Leader

    5 days ago

    Laverton North, Australia Blackwoods Full time

    Monday to Friday role (no weekends) - Build your career with Blackwoods, part of Wesfarmers - Opportunities for career development and progression As a **Customer Care Team Leader,** you will be responsible for leading a small team of Consultants in supporting Blackwood’s client base across Victoria and Tasmania. You will utilise your skill set to deliver...

  • Engagement Officer

    3 weeks ago

    North Melbourne, Australia VincentCare Victoria Full time

    **Engagement Officer - Overnight Coordinator - **Amazing Opportunity Available in VincentCare Victoria!**: - **5 hours per fortnight; 11pm - 8am Overnight shifts**: - **Competitive salary of SCHADS Level 5 ($47.50 - $49.64) per hour + Superannuation & NFP Salary Packaging **About VincentCare**: Since 2003, VincentCare has been providing targeted support...

  • Engagement Officer

    4 weeks ago

    North Melbourne, Australia VincentCare Victoria Full time

    **Amazing Opportunity Available in VincentCare Victoria!**: - **5 hours per fortnight;**: - **Week 1: Tuesday & Wednesday 11pm - 8am**: - **Week 2: Tuesday - Thursday 11pm - 8am**: - **Competitive salary of SCHADS Level 5 ($47.50 - $49.64) per hour + Superannuation & NFP Salary Packaging **About VincentCare**: **Since 2003, VincentCare has been providing...

  • Engagement Officer

    2 months ago

    North Melbourne, Australia VincentCare Victoria Full time

    **Amazing Opportunity Available in VincentCare Victoria!**: - **5 hours per fortnight;**: - **Week 1: Tuesday & Wednesday 11pm - 8am**: - **Week 2: Tuesday - Thursday 11pm - 8am**: - **Competitive salary of SCHADS Level 5 ($47.50 - $49.64) per hour + Superannuation & NFP Salary Packaging **About VincentCare**: **Since 2003, VincentCare has been providing...

  • Customer Service Officer

    2 weeks ago

    Laverton North, Australia APG Workforce Full time

    Ongoing stable work - Competitive hourly rate plus allowances - Immediate start One of Australia’s leading poultry manufacturers located in Melbourne’s western suburbs are seeking 2 Customer Service/Sales officers to join their team. Do you love dealing with people and have previous experience with either a front facing customer service role or have...

  • Client Care Operator

    4 weeks ago

    North Ryde, Australia Laverty Pathology Full time

    Client Care Operator **Job reference**: #10100**Brand**:Laverty Pathology**Location**: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology)**Work type**: Full Time (Permanent) hours per week**Schedule**: Positions cover shifts 24 hours a day, seven days per week as required**About **us** - Laverty Pathology is part of Healius Limited, one of...

  • Home Care Helper

    2 weeks ago

    Laverton, Australia Crisden Care Full time

    Are you passionate about making a difference in the lives of others?Do you have a compassionate nature and a strong desire to help those in need?At Crisden Care, we are currently seeking dedicated individuals to join our team as Home Care Helpers.About Us:Crisden Care is committed to doing things differently, and we are dedicated to providing high-quality...

  • Customer Service Officer

    2 weeks ago

    Laverton North, Victoria, Australia APG Workforce Full time

    Ongoing stable work Competitive hourly rate plus allowances Immediate startOne of Australia's leading poultry manufacturers located in Melbourne's western suburbs are seeking 2 Customer Service/Sales officers to join their team.Do you love dealing with people and have previous experience with either a front facing customer service role or have worked in a...

  • Engagement Officer

    2 weeks ago

    North Melbourne, Victoria, Australia VincentCare Victoria Full time

    Amazing Opportunity Available in VincentCare Victoria:- 5 hours per fortnight;:- Week 1: Tuesday & Wednesday 11pm 8am:Week 2: Tuesday Thursday 11pm 8am:- **Competitive salary of SCHADS Level 5 ($ $49.64) per hour + Superannuation & NFP Salary PackagingAbout VincentCare:Since 2003, VincentCare has been providing targeted support services and advocacy for...

  • Client Relations Manager

    2 weeks ago

    North Sydney, Australia Cranbrook Care Full time

    **Cranbrook Care is looking for motivated and dynamic Client Relations Manager to join the team at our Head Office in North Sydney.** Cranbrook Care is a premier provider of boutique aged care and retirement living residences. We strive for exceptional** wellbeing** for our residents, physical and emotional **security **and **excellence** in both our built...

  • Customer Support Officer

    2 weeks ago

    Laverton North, Victoria, Australia Redox Full time

    The CompanyRedox is a ASX listed, leading raw material and ingredients distributor bringing the best products from around the world to clients in over 170 unique industries. Established in 1965, Redox has grown to 15 regional offices located throughout Australia, New Zealand, Malaysia and United Sates of America and continues to grow creating exciting...

  • Client Care Operator

    1 week ago

    North Ryde, Australia Laverty Pathology Full time

    Client Care Operator **Job reference**: #10045**Brand**:Laverty Pathology**Location**: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology)**Work type**: Full Time (Permanent) 38 hours per week**Schedule**: Positions cover shifts 24 hours a day, seven days per week as required**About **us** - Laverty Pathology is part of Healius Limited, one of...

  • Client Services Officer

    2 weeks ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL - Salary Package: $93,017 to $102, 676 (HEW Level 6), plus 17% employer's superannuation and annual leave loading - Appointment Type: Continuing, Full-time - Location: Macquarie University, Wallumattagal campus, North Ryde THE ROLE The Client Services Officer is responsible for supporting the Client Services Manager in the efficient...

  • Client Care Operator

    3 weeks ago

    North Ryde, Australia Laverty Pathology Full time

    Client Care Operator **Job reference**: #3567**Brand**:Laverty Pathology**Location**: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology)**Work type**: Full Time (Permanent) hours per week**Schedule**: Positions cover shifts 24 hours a day, seven days per week as required**About** **us** - Laverty Pathology is part of Healius’ Pathology division,...

  • Customer Service

    4 weeks ago

    Laverton North, Australia APG Workforce Full time

    Ongoing stable work - Competitive hourly rate plus allowances - Immediate start with Potential to become permanent full time One of Australia’s leading poultry manufacturers located in **Melbourne’s western suburbs** are seeking ** Customer Service/complaints officers** to join their team. Do you love dealing with people and have previous experience...

  • Home Care Helper

    4 days ago

    Laverton, Australia Crisden Care Full time

    Are you passionate about making a difference in the lives of others? Do you have a compassionate nature and a strong desire to help those in need? At Crisden Care, we are currently seeking dedicated individuals to join our team as Home Care Helpers. **About Us**: Crisden Care is committed to doing things differently, and we are dedicated to providing...

  • Client Care Operator

    3 weeks ago

    North Ryde, Australia Laverty Pathology Full time

    Client Care Operator **Job reference**: #6060**Brand**:Laverty Pathology**Location**: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology)**Work type**: Full Time (Permanent) 38 hours per week**Schedule**: Positions cover shifts 24 hours a day, seven days per week as required**About **us** - Laverty Pathology is part of Healius Limited, one of...

  • Customer Service Officer

    1 month ago

    Laverton, Australia Randstad Australia Full time

    Customer Service Officer - Logistics IndustryTemp to Perm OpportunityMonday to Friday9am -5:00pmStarting ASAP My client is a National Transport and logistics organisation based in the western suburbs & due to growth we are currently seeking an experienced customer service officer to work on a full time temp to perm basis. In this role, you will be...

  • Customer Service Officer

    2 weeks ago

    Laverton, Australia Randstad Australia Full time

    Customer Service Officer - Logistics IndustryTemp to Perm OpportunityMonday to Friday9am -5:00pmStarting ASAP My client is a National Transport and logistics organisation based in the western suburbs & due to growth we are currently seeking an experienced customer service officer to work on a full time temp to perm basis. In this role, you will be...