Customer Service Officer

5 months ago

Gepps Cross, Australia Bullivants Full time

Permanent full-time role, Wesfarmers company share plan & company discounts
- Fantastic opportunity for an ambitious individual with ongoing career development
- Join an iconic Wesfarmers business, Australian leaders in Industrial supplies

**YOUR OPPORTUNITY**

We are looking for an enthusiastic **Customer Service Officer** to support our Customer First philosophy based in **Gepps Cross, SA**. This role is critical within our broader Customer Service Excellence Team.

Whilst you will be focusing on delivering exceptional service to our customers and the market, this role will see you responsible for providing exceptional counter sales requirements to meet internal and external customer needs. Responding to sales queries, quoting customers, liaising with other locations and departments to source products to meet our customer needs. No day will ever be the same

Your key responsibilities include, but not limited to:

- Build engaging relationships with our customers and internal stakeholders
- Process customer quotes, orders and manage the end-to-end customer relationship
- Attend to branch administrative requirements; reconciling daily banking, preparation of test certificates, filing and archiving
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer relationships
- As part of a small team you may be required to assist in other areas of the business

To be successful, you will have:

- Sales and customer service experience and the ability to work unsupervised in a small team
- Excellent oral and written communication with a proactive approach
- Strong time management skills with a solution focused approach to problem solving
- Be safety minded and promote all things safety within our branch
- Ability to focus on completion of allocated tasks and have a high attention to detail

**CULTURE & BENEFITS**

A career with Bullivants will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Great work/life balance working Monday to Friday
- Competitive salaries and incentives
- A range of diversity and well-being initiatives
- Ability to purchase up to 4 weeks additional annual leave
- Team events, celebrations, and development opportunities
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners
- Onsite parking and novated leasing options
- Generous Wesfarmers annual share plans
- Attractive parental leave policy and more
- Employee recognition programs and awards

**NEXT STEPS**

**OUR STORY**

Bullivants is a part of the Wesfarmers group of companies and operates as a separate business under the Industrial Specialists Division. The support provided by the group strengthens Bullivants ability to provide industry leading service and solutions to our customers.

Our nation-wide capabilities include rigging, lifting, testing, recovery, restraint, inspection, and height safety. Our people, products, services, facilities, and systems are uniquely focused on providing expert safety and load management solutions for our customers. We have built our business by working with our customers and developing our range of products and services around their requirements.

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