Warranty Claims Officer

In this Claims Officer role, you will focus on using your proven customer service experience to ‘be a small part of customer’s great day, not a big part of their bad day.’ The role is focussed on customer service, customer care and ensuring a stress-free post-rental experience. It’s a great team environment, the the opportunity for career development and growth.

**We’re looking for someone who would be described as**:

- Goal-oriented, with a real desire to achieve results
- Be the first point of contact for all customer claims and accident enquiries
- Record, create, enter, and process claims
- Provide information and guidance to customers on matters relating to claims and accidents
- Maintain and update file notes, ensuring completeness, accuracy of records in accordance with operating procedures.
- Make effective use of CRM and claims systems for the purposes of claims processing and reporting.

Lastly but most importantly, you have a positive attitude, love being part of a high performing team and get excited at the thought of the day to day hustle as we all strive for the very best for our customers.

You would need to be able and willing to work a flexible full time roster.

**Right to Work**
- The above position is open only to applicants who have a current right to work in Australia. _Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply._

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**_ Superior People Recruitment are a leading Melbourne Employment Agency._