Float Attendant

**About Us**

City Cave is the leader in float, sauna and massage therapies in Australia. With over 60 centres now open and continued growth throughout 2023, City Cave is an exciting and rapidly growing brand to become a part of.

**About the Opportunity**

A fresh opportunity has become available to join our Taringa and/OR Bulimba team as a part-time or casual Float Attendant. This role will suit someone who loves to support our clients through proven exceptional customer service ensuring the best City Cave experience.

**Key Responsibilities**
- Ensure that the customer services needs and expectations are exceeded daily.
- Identify in-centre and customer sales opportunities to meet monthly KPIs.
- Ensure facility remains clean and well presented at all times.
- Make sure all Float Rooms are clean and dry between clients.
- Make sure all Infrared Sauna Rooms are clean and prepared for the next client.
- Herbal Tea/Water service.
- Washing teacups and glasses.
- Folding and restocking towels.
- Merchandising and inventory.
- Administration and diary management.
- Complete water chemistry test and treat effectively.
- Customer confirmation and follow-up calls.
- Respond to all customer feedback and enquiries promptly.
- Ensure all facilities and services are in a safe and operational capacity.

**About you**
- 2+ years experience in sales and customer service.
- Positive attitude.
- Results and sales driven.
- Professional phone manner.
- Good work ethic.
- Clean and tidy appearance.
- High-level communication skills.
- Ability to work to deadline.
- Responsible and organised.
- Willing and able to pursue upsell and future booking opportunities.
- Ability to work both autonomously and in a team.
- Available to work day time, evenings and weekends.

**Why work for us? City Cave Benefits**:

- Work for the leading brand in float, sauna and massage therapies in Australia.
- Join a team that ensures we always aim to satisfy our clients and continually set out standards higher.
- Supportive work environment with career progression opportunities.
- Work in the growing wellness industry, helping others.
- Discounted City Cave services.

We are a busy centre, and open until 9:00pm 7 days per week so the ability to work the evenings is essential.

Join this amazing company by clicking APPLY now

**Job Types**: Part-time, Casual
Part-time hours: 24 per week

**Salary**: $21.00 - $50.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Evening shift
- Rotating roster
- Weekend availability

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you available to work weekend shifts?

**Experience**:

- Sales: 2 years (required)
- Customer service: 2 years (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)