Customer Services Manager

1 week ago

Scoresby, Australia Green Power Saver Australia Full time

Job description

NAME OF EMPLOYER: GREEN POWER SAVER AUSTRALIA

PRAVEEN KUMAR

We are looking to hire an exemplary Customer Services Manager to join our company, to be in charge and responsible for managing day-to-day operations, people management, and overseeing project management. You will have to develop program, create budgets, liaise with company and community contact, and supervise personnel, find below your responsibility:

- Develop and maintain a customer engagement marketing strategy for clients to improve business growth.
- Integrate customer engagement within the organisation to maximise team effectiveness.
- Manage customer engagement operational costs in consultation with Finance team to meet financial budgets.
- Initiate a quality audit in consultation with Operations Manager to review effectiveness of operations.
- Evaluate staff and team performance to improve workforce capability.
- Support the recruitment, selection, and induction of staff in consultation with Operations Manager and HR team.
- Manage customer engagement centre staffing to ensure satisfactory performance.
- Optimise customer engagement operations to improve services for company clients and individuals.
- Liaise with internal and external stakeholders to review customer feedback.

REQUIRED SKILLS:

- Strong interpersonal skills with a proven ability to communicate across different levels of an organization.
- Proven leadership skills and the ability to effectively manage others.
- Project management.
- Familiarity with the community.
- Attitude to connect people.

SALARY

$65,000 plus superannuation

EXPERIENCE:

- Relevant qualification ( Diploma or higher)
- 2 + years’ work experience in similar role
- Proficient knowledge of customer services and standard office practice and procedure.
- Demonstrated ability to lead business and resource planning to deliver outcomes on time and within budget.
- A track record in innovation, services design, quality improvement and leading change.
- Strong communication and interpersonal skill, together with the ability to advocate and influence stakeholders to achieve desired outcome.

**Salary**: $65,000.00 - $75,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Scoresby, VIC 3179: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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