Quality Manager

2 weeks ago


Sydney, Australia Be Recruitment Group Full time

$120-150k + Super | WFH anywhere in NSW, QLD and VIC
- Build and maintain an innovative and quality-driven culture
- Ongoing growth and development opportunities

**Welcome to HomeMade - where innovation meets excellence**
Transforming home care in Australia through a creative approach, designed to support people in achieving their goals while living at home.

No more navigating through bureaucratic obstacles and outdated processes. HomeMade embraces a streamlined approach, ensuring that quality processes are efficient and effective - here, your passion for driving quality is not just appreciated
- it's embraced and celebrated._

As the
**Quality Manager, **you will be responsible for:
**Leadership**:

- Foster a positive and collaborative work environment that encourages growth, teamwork, and exceptional performance.
- Supervise, develop, and coach the Incidents and Complaints Specialists, ensuring clear performance goals and regular performance evaluations.

**Quality, Risk, and Compliance Management**:

- Build and maintain a quality-driven culture through incident and complaint management, compliance reporting, and internal audit results.
- Develop and manage quality activities, including internal audit schedules, to ensure compliance with all Approved/Registered Provider and legislative obligations.

**Incidents and Complaints**:

- Lead a team of Incident and Complaint Specialists, ensuring high-quality service when communicating with customers, carers, and service providers.
- Monitor, review, and report on incidents and complaints, identifying trends and areas for improvement.

**Strategic Projects and Process Improvement**:

- Demonstrate a strong understanding of HomeMade’s strategic priorities and link them to Quality and Compliance goals.
- Collaborate with multiple stakeholders to identify and lead the delivery of strategic initiatives.

**About You**:

- Demonstrated experience in organisational accreditation processes within the Aged Care Quality Standards.
- Demonstrated experience guiding operational teams and achieving quality improvements.
- Ability to investigate, manage, and resolve customer complaints and respond to incidents as well as provide training to others to develop their skillset in this area.
- Excellent communication, leadership, problem-solving, and decision-making skills.
- Proficient in tech systems such as Google Suite, Salesforce, or ability to learn similar systems quickly.

**Benefits**:

- A diverse and inclusive workplace.
- Impactful role within a collaborative culture.
- Ongoing training & career development opportunities.
- Employee Assistance Program for wellbeing support.
- Work from home arrangements for a balanced work-life approach.

For more information and a copy of the position description, please contact us to today



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