Sovereign Room Manager The Star Sydney

7 months ago


Sydney, Australia The Star Entertainment Group Full time

The Sovereign Manager has the responsibility of delivering service excellence within the premium gaming areas, collaborating with all stakeholders to raise service standards, positively influencing the Premium Member Guest Experience and Visitation. The role includes taking ownership of the environment, ensuring consistency in presentation, and maintaining the highest quality of amenities and atmosphere.

The Sovereign Manager will also lead the Premium Services Guest Relations Managers to ensure that they provide an exceptional in-room hosting experience for guests. This is a great opportunity to showcase your leadership skills and take the next step in your career at The Star.

**What are we looking for?**
- Current SELS casino license
- Proven track record providing exceptional front-line 5-star customer service
- Effective coaching and mentoring skills
- Ability to influence and motivate team members and guests
- Maturity, strong cultural awareness and a high level of confidentiality and integrity

**What can we offer you?**
- Permanent full-time opportunity
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform laundered and ready for you daily on property
- Free transport on Light Rail from Central to The Star
- $10/day parking available on property
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- Generous Paid Leave for primary and secondary carers
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

**About us**

The Star Sydney is a well-known and established entertainment and resort destination With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud With a wide range of entertainment and service offerings, our guests are always coming back for more.

**Our Culture**

The Star is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your mov**e.**

**Make your next move by clicking the link below.



  • Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within Food and Beverage Department! We are looking for a guest focused Venue Manager to join this VIP team! As a leader you will be working closely with the F&B Operations Manager and all team members to deliver the daily operations of Sovereign Dining. Sovereign Dining provides an exclusive...


  • Sydney, Australia The Star Entertainment Group Full time

    The Gaming Services Host position reports directly to the Gaming Services Supervisor/Assistant Gaming Manager and is responsible for maintaining a high level of customer service through proactively engaging with our guests. This is a great opportunity to showcase your skills and take the next step in your career. **A few of your responsibilities** -...


  • Sydney, Australia The Star Entertainment Group Full time

    The Gaming Services Host position reports directly to the Gaming Services Supervisor/Assistant Gaming Manager and is responsible for maintaining a high level of customer service through proactively engaging with our guests. This is a great opportunity to showcase your skills and take the next step in your career. **A few of your responsibilities** -...


  • Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Property Operations Department! The Star Sydney have an opportunity for a **Handyperson** to join our Property Operations team! In this role, you will work alongside over 60 Technicians and skilled Handypersons who are part of our Property Operations team over a 24/7 rotating roster,...


  • Sydney, Australia The Star Entertainment Group Full time

    We are seeking passionate individuals who live and breathe the hospitality industry, want to go above and beyond to provide outstanding customer service to guests, help their fellow bar and floor team during busy nights, and have phenomenal communication skills in general. **As a Star employee, you will benefit from the following**: - Rosters are confirmed...


  • Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Hotel Department! The Star Sydney have an amazing opportunity for an experienced leader to join our team as an **Assistant Front Office Manager** at The Star Grand Hotel. In this role, you will manage and support our Front Office team while overseeing the daily operations to ensure a...


  • Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Hotel Department! The Star Sydney have an amazing opportunity for an experienced leader to join our team as an **Assistant Front Office Manager** at The Darling Hotel and The Star Grand. In this role, you will manage and support our Front Office team while overseeing the daily...

  • Recreation Attendant

    7 months ago


    Sydney, Australia The Star Entertainment Group Full time

    The Star Sydney have an opportunity to join our team as a Recreation Attendant at The Turbines Health Club and The Darling Pool! In this role, you will be responsible for the day-to-day operations of The Darling Pool and The Turbines Health Club, ensuring the cleanliness of the Health Club and Pool area, while also proactively seeking opportunities to create...

  • Wardrobe Attendant

    7 months ago


    Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Hotel Department! As a Wardrobe Attendant, you are the heart of our property, ensuring all our team members uniforms are prepared and ready for their day. You’ll ensure that our team members and guests needs are met in a timely matter, while promoting a positive experience. **What...


  • Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Transport Department! An exciting opportunity has arisen to join our Transport Team as a **Guest Services Supervisor**! In this role you will lead carpark related shift operations while ensuring outstanding guest satisfaction, management of transport related systems and reporting. -...

  • Gaming Manager

    6 months ago


    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted...

  • Bus Person

    4 months ago


    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...


  • Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Hotel Department! The Star Grand Hotel have an opportunity for a passionate and dedicated **Housekeeping Services Supervisor **to join our team. In this role you will ensure the highest standards of cleanliness and efficiency are achieved and maintained within the department through...


  • Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Hotel Department! The Darling Hotel have an opportunity for a passionate and dedicated **Housekeeping Services Supervisor **to join our team. In this role you will ensure the highest standards of cleanliness and efficiency are achieved and maintained within the department through...


  • Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within Food and Beverage Department! The F&B Supervisor position is hands on, leadership position requiring an applicant with an outgoing personality who loves to empower team members and at the same time, loves to go above and beyond for customers. You will need to be dynamic, well presented,...


  • Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted...


  • Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted...


  • Sydney, Australia The Star Entertainment Group Full time

    Reporting to the Premium Guest Manager, the Premium Customer Service Executive has the responsibility of promoting The Star Entertainments Groups properties through phone calls to enhance member involvement and boost engagement This is a great opportunity to showcase your customer service skills and take the next step in your career at The Star. **A few of...


  • Sydney, Australia The Star Entertainment Group Full time

    The Star Sydney is hiring! We are seeking for an **Executive Assistant** to support two GMs of Food & Beverage and Hotel, Events and Guest experience. The purpose of the role and your unique contribution is to provide efficient and effective administrative support and coordination, ensuring the ways of working are optimised by working closely with...

  • Casino Cashier

    7 months ago


    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted...