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Sovereign Room Manager The Star Sydney

4 weeks ago

Sydney, Australia The Star Entertainment Group Full time

The Sovereign Manager has the responsibility of delivering service excellence within the premium gaming areas, collaborating with all stakeholders to raise service standards, positively influencing the Premium Member Guest Experience and Visitation. The role includes taking ownership of the environment, ensuring consistency in presentation, and maintaining the highest quality of amenities and atmosphere.

The Sovereign Manager will also lead the Premium Services Guest Relations Managers to ensure that they provide an exceptional in-room hosting experience for guests. This is a great opportunity to showcase your leadership skills and take the next step in your career at The Star.

**What are we looking for?**
- Current SELS casino license
- Proven track record providing exceptional front-line 5-star customer service
- Effective coaching and mentoring skills
- Ability to influence and motivate team members and guests
- Maturity, strong cultural awareness and a high level of confidentiality and integrity

**What can we offer you?**
- Permanent full-time opportunity
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform laundered and ready for you daily on property
- Free transport on Light Rail from Central to The Star
- $10/day parking available on property
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- Generous Paid Leave for primary and secondary carers
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

**About us**

The Star Sydney is a well-known and established entertainment and resort destination With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud With a wide range of entertainment and service offerings, our guests are always coming back for more.

**Our Culture**

The Star is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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