Manager, Lived Experience

6 months ago

Melbourne City Centre, Australia Department of Health Full time

**About the role**:
This designated lived experience role is responsible for the management of the Lived Experience Stream within the Mental Health and Wellbeing Commission. This includes line management, project oversight, and general duties including strategic development, budget planning, project management, stakeholder engagement, and liaison across the organisation.
The Lived Experience Stream provides critical internal consultancy across the full range of Mental Health and Wellbeing Commission functions (includes complaints, stakeholder engagement and performance monitoring). The Lived Experience Stream is also building a portfolio of work through a range of projects related to functions set out in the Mental Health and Wellbeing Act 2022.
You are
- Someone with lived experience of mental illness or psychological distress
- Able to work from a lived experience perspective
- Able to manage and support organisational change processes within business areas
- Good at solving complex problems.
- An excellent communicator and able to liaise with a range of stakeholders and represent the Commission.

**About us**:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

**How you'll make a difference**:Suitable applicants will be able to demonstrate**:
Knowledge and skills
*
- Strategic planning: inspires a sense of purpose and direction within context; understands the organisation's current and future role; and considers the ramifications of issues and long
- term impact of work being done.
- Systems thinking: formulates potential courses of action to achieve objectives based on an in-depth understanding of the business environment and its systems; and establishes an integrated perspective of their organisation's services and identifies the leverage points where intervention will add value
- Stakeholder management: identifies and manages a range of complex and often competing needs of senior executives and leaders; identifies issues in common for one or more stakeholders and uses them to build mutually beneficial partnerships; and finds innovative solutions to resolve stakeholder issues.
- Project management: consults, liaises with, and influences key stakeholders; produces detailed project plans where objectives are clearly defined and action steps for achieving them are clearly specified; monitors performance against objectives and manages project risks and issues; ensures project objectives are met.
- Service Excellence: ability to plan and design delivery strategies that ensure outcomes of appropriate quality are delivered within time and resource parameters. Proven experience in managing risk and business continuity to ensure that threats to delivery are identified and addressed efficiently ahead of their occurrence and to evaluate operational progress.
- Self-management: invites feedback on own behaviour and impact; uses new knowledge or information about self to build a broader understanding of own behaviour and the impact it has on others; understands strong emotional reactions and seeks ways to manage them more effectively.

Personal qualities
*
- Creativity and innovation: generates new ideas, draws on a range of information sources to identify new ways of doing things, actively influences events and promotes ideas, translates creative ideas into workplace improvements, reflects on experience and is open to new ways to improve practice.
- Decisiveness: takes rational and sound decisions based on a consideration of the facts and alternatives; makes tough decisions, sometimes with incomplete information; evaluates rational and emotional elements of situations; makes quick decisions where required; commits to a definite course of action.
- Developing others: actively seeks to improve others' skills and talents by providing constructive feedback, coaching and training opportunities; empowers others by investing them with the authority and latitude to accomplish tasks; appropriately delegates responsibilities to further the development of others.
- Teamwork: cooperates and works well with others in pursuit of team goals, collaborates and shares information, shows consideration, concern and respect for others feelings and ideas, accommodates and works well with the different working styles of others, encourages resolution of conflict within the group.

Advanced interpersonal skills - Ability to read a situation using emotional intelligence and an understanding of different personality types and organisational cultures to identify when actions are required and what form these should take. Proven abi

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