Doorways F2f Emergency Relief Assessor

Number of Positions Available:

1
ABOUT US

- The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters

The Doorways program provides person centred care to community members experiencing financial or other forms of hardship through the provision of financial and material emergency relief. Case management is provided at some of the Doorways sites to engage people through early intervention as well as address long term disadvantage to break the cycle of poverty and alleviate financial hardship. Our practitioners are strength based and trauma informed in their practice to build individual capacity, resilience and wellbeing.

About the role

This position is responsible for assessing community member needs and determining appropriate financial assistance (emergency relief) and/or referrals, as required.

This is a full-time (38 hrs per week) permanent position based in Ipswich and Bundamba, QLD. Salary and conditions are in accordance with the SACS QLD Level 3 award.

You will successfully
- Conduct interviews and assessment for emergency relief (ER) with community members in accordance with Doorways guidelines
- Determine the assistance to be provided in line with Doorways standards of practice
- Community members are assisted to access support services through referral and advocacy to service providers within and external to The Salvation Army, where appropriate
- Escalate complex or unresolved matters
- Accurate, up-to-date client records and data is maintained for all clients in accordance with TSA standards and procedures, using all relevant TSA systems including SAMIS
- Risks to community members, staff and TSA are identified and brought to the attention of the relevant Line Manager as soon as possible
- Service gaps are identified and recommendations for service delivery improvements are made to the relevant Line Manager
- Actively support the local mission delivery model by working collaboratively with Corps, where required
- Practice adherence with TSA’s Policies and Procedures, Doorways Model of Care and Practice Guides
- Participate and contribute to continuous improvement

You will have
- Diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services etc)
- Experience working in the community services sector
- Experience working with people from culturally and linguistically diverse backgrounds would be beneficial
- Experience working in a fast-paced environment (contact centre) would be highly regarded (for Phone Line ER Assessors)
- A national Criminal History check is required
- A current and valid Working with Children’s Check

What we offer
- Flexible working conditions
- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate, and professional team members
- Positively supporting and impacting the lives of others through your career contribution

Enquiries only

Kate Berry, Doorways Coordinator

kate.berry
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_