Service Administration Officer

2 weeks ago

Marsden Park, Australia ActronAir Full time

**Full Time Permanent position - 40 hours per week**:

- ** $60,000 - $65,000 + Super**:

- ** Work close to home - Marsden Park location**:

- ** Opportunity to advance your career in a supportive team environment, all within a flexible working environment**

**ActronAir is looking for a Service Administration Officer to join our Marsden Park Service Team.**

**ABOUT US...**

**ActronAir** is an Australian owned Manufacturer and Distributor of Air Conditioning products that has enjoyed consistent growth over the company's 39-year operation. Our success is accredited to placing a high value on people underpinned by a culture of Continuous Improvement, Customer Focus and Achievement through a One Team approach.

**ABOUT THE ROLE...**

Speaking to Dealers, Installers, End Users & Service Technicians; you will have the challenge of dealing with different unpredictable issues that can come up and will need to find solutions to get the result and ensure the client is satisfied.

**In this role you will be responsible for**:
**Service Technician Scheduling - This will be the primary role.**
- Planning, scheduling and follow up of daily service activities of Service Technicians.
- Assign technicians and ensure that all work orders are completed promptly.
- Ensure required equipment and parts are organised for the team prior to the commencement of work.
- Monitor and track work in progress.

**Following the implementation of new software over the next 18 months the role will transition to that of Service Administration Officer, at which time the key duties of the role will include**:

- ** Customer Support**:

- Schedule customers at the time of warranty request lodgement.
- Provide information and documentation to customer where required.
- Process phone payments.
- **
Customer Follow up**:

- Respond promptly to Installers and Service agent queries such as:

- Spare parts ETA and tracking updates.
- Outcome of service visits.
- Follow-up collection outstanding parts.
- Follow-up disputed outstanding accounts.
- Issue purchase orders as support to regional supervisors in peak periods.

This forward-looking note provides transparency about the anticipated changes in the role's responsibilities and emphasises the importance of adaptability and willingness to embrace advancements in technology and processes.

There will be times where you may need to provide cross function support as required to assist other company personnel/ departments.

**ABOUT YOU...**

The Service Administration Officer position requires someone with strong time management and organisational skills that can work within a busy service department, focusing on a quality high-level customer experience.

This role requires someone who is willing to do all that is needed to ensure all service jobs are delivered timely and efficiently.

**To be successful in this role you will**:

- Have previous experience in a service department.
- Strong Customer Service focus and Customer follow-up.
- High level of diplomacy with the ability to problem solve and resolve conflict.
- Ability to work under pressure and manage many and varied tasks simultaneously.
- High attention to detail and accuracy.
- Ideally possess previous work experience in a similar Planning / Scheduling / Administration / Customer Service role.
- Have an understanding and working knowledge of AP / AR functions.
- Be able to work with mínimal supervision and use your initiative when required.
- Highly developed computer literacy.
- Be open to further training and education in relation to our products, customer service and service processes.
- Possess a positive attitude.

**Relevant qualifications**:

- Certificate III in Business Administration will be highly regarded.
- A mechanical aptitude and working in a trades industry would also be an advantage.

**HOW TO APPLY....**

To provide an expression of interest in this opportunity,

please click the **APPLY BUTTON** below.

Thank you in anticipation of your interest in ActronAir.

No recruitment agencies please

  • School Administration Officer

    8 hours ago

    Marsden Park, Australia Catholic Education Diocese of Parramatta Full time

    **Job no**: 504118 **Work type**: ongoing full-time **Location**: St Luke's Catholic College (Primary) - Marsden Park, St Luke's Catholic College (Secondary) - Marsden Park **Categories**: Administration **Administration Officer Level 4** **A permanent, full-time ongoing appointment** **The College Community** Having commenced in 2017 with 86 students...

  • Administration Officer

    3 weeks ago

    Cameron Park, Australia Labourpower Recruitment Services Full time

    Commencing ASAP - Monday to Friday 8.00am-4.30pm - $35.00 per hour - Cameron Park Location - Energetic and dynamic team - Previous experience working within administrative roles - Leadership skills - Must have strong communication skills both written and verbal - High degree of organisational skills and the ability to multi-task, learn quickly and be...

  • Pm Administrator

    6 days ago

    Wetherill Park, Australia Freight Assist Australia Full time

    **About Us** Freight Assist Australia Pty Ltd is a family owned and operated leading bulk transport and logistics provider, specialising in general and express freight Australia-Wide. We are focused on providing a solution driven approach and maintaining an uncompromised service level to everything we do. Our core specialties spread across a range of...

  • Administration Officer

    6 days ago

    Bedford Park, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 828503 **Location**: 5042 - BEDFORD PARK **Job status**: Short Term Contract **Eligibility**: Open to Everyone - Southern Adelaide Local Health Network - Mark Oliphant Building - Workforce Services - Salary: $65,606 - $69,919 p.a. (Pro Rata) ASO3 | Full Time, Until September 2023 As the WHSIM Administrative Officer, you...

  • Administration Officer

    6 days ago

    Bedford Park, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 820239 **Location**: 5042 - BEDFORD PARK **Job status**: Ongoing **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network, Bedford Park**: - **Salary: $64,636 - $68,886 p.a - Ongoing Full Time - ASO3** The Administration Officer is responsible to the Network Operations and Research Manager for...

  • Aso2 Administrative Officer

    1 day ago

    Flinders Park, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 525764 **Location**: 5025 - FLINDERS PARK **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Why work with us**: The Department for Education is building a stronger future by making South Australia’s public education system world-leading. We have a plan to take the statewide standard...

  • Administration Officer

    1 day ago

    Bedford Park, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 848837 **Location**: 5042 - BEDFORD PARK **Job status**: Ongoing **Eligibility**: Open to Everyone - Southern Adelaide Local Health Network - Flinders Medical Centre - Outpatients Support Services - Salary $57,842 - $62,221 p.a. (pro rata) ASO2 | Multiple Full-Time Permanent and 6 Month Temporary Vacancies **Our mission...

  • Casual Administration Officer

    3 days ago

    Bedford Park, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 856689 **Location**: 5042 - BEDFORD PARK **Job status**: Casual **Eligibility**: Open to Everyone - Southern Adelaide Local Health Network - Flinders Medical Centre - Nursing Midwifery & Patient Services - Hourly Rate: $29.56 p/hr - $31.80 p/hr plus 25% casual loading ASO2 | Multiple Casual Vacancies **Looking to...

  • Casual Administration Officer

    1 day ago

    Bedford Park, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 856689 **Location**: 5042 - BEDFORD PARK **Job status**: Casual **Eligibility**: Open to Everyone - Southern Adelaide Local Health Network - Flinders Medical Centre - Nursing Midwifery & Patient Services - Hourly Rate: $29.56 p/hr - $31.80 p/hr plus 25% casual loading ASO2 | Multiple Casual Vacancies **Looking to...

  • Administration Officer

    7 days ago

    Wetherill Park, Australia Cleanaway Full time

    Vacancy no: - 518883 - Work type: - Permanent - Full Time - Location: - Wetherill Park NSW Australia - Categories: - Administration - **Contribute to sustainability**: - **Australia’s largest Waste Management Company**: - **Career progression and inclusive team** Cleanaway is Australia’s largest waste management organisation with over 7,500...

  • Administration Officer

    7 days ago

    Wetherill Park, Australia Cleanaway Full time

    Categories :Administration Contribute to sustainability Australia’s largest Waste Management Company Career progression and inclusive team Cleanaway is Australia’s largest waste management organisation with over 7,500 employees working at over 400 sites. We have been around in Australia for over 50 years, delivering solutions that offer...

  • Office Administration

    5 days ago

    Wetherill Park, Australia IT Factory Pty Ltd Full time

    We are an IT Services company which undertakes IT installation and Decommissioning, IT Support and Data destruction. We also undertake e-waste recycling, repairs, refurbishing and resale of IT equipment domestically and internationally. We are currently looking to appoint an NSW based highly motivated Office Admin Sales Assistant who will be committed to...

  • Administration Officer

    3 days ago

    Erskine Park, Australia Cleanaway Full time

    **Job no**: 515248 **Work type**: Permanent - Full Time **Location**: NSW - Permanent - Full-Time Position - Erskine Park, NSW - Supportive team environment - High growth business, ASX 100 listed **Who we are** When you start to think of waste as a resource, it opens a world of possibilities. Cleanaway is the largest waste management company in Australia,...

  • Service & Repair Administrator

    8 hours ago

    Carole Park, Australia Workforce Success Full time

    **About the Company** Our client is one of Australia's leading manufacturers of machinery products that serve the construction and mining industries. Based in Carole Park, Brisbane with a global presence and facilities throughout America and Europe. **About the role - Service Administrator** We seek a Service & Repair Administrator to support the...

  • Accounts/administration Officer

    7 days ago

    Kings Park, Australia Help at Hand Support Services Full time

    Melbourne VIC - Northern Melbourne location - ASAP Start Help at Hand Support Services ‘HAHS’ is a specialist disability support provider that is passionate about helping empower our participants to live their best life. We provide support services to NDIS participants. The role: We have an exciting opportunity available for an Accounts Admin Officer...

  • Administrative Support Officer

    4 days ago

    Sydney Olympic Park, Australia NSW Government -Office of Sport Full time

    **Are you looking to kick start your career? Join our friendly and vibrant team!** We are seeking an Administrative Support Officer to join our Regulation team, responsible for the regulation of combat sports, in accordance with the _Combat Sports Act 2013_, and motor vehicle racing grounds, in accordance with the _Motor Vehicle Sports (Public Safety) Act...

  • Customer Service Officer

    6 days ago

    Macquarie Park, Australia Douglass Hanly Moir Pathology Full time

    **Douglass Hanly Moir Pathology is an established and well-respected pathology practice offering comprehensive, high-quality pathology services across New South Wales and northwest Victoria. Our culture of Medical Leadership drives excellence in patient care and service provision for our referring doctors.** **Position description**: We seek an enthusiastic...

  • Customer Service Administrator

    3 days ago

    Wetherill Park, Australia O'Brien Glass Industries Limited Full time

    **Due to maternity leave, our Wetherill Park Glazing Branch is seeking a highly motivated, enthusiastic and passionate Customer Service Administrator to deliver first class service to our new and existing customers.** **About us**: At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24...

  • Eoi - Site Services Support Administrator

    3 days ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Full TimeReady for your next challenge? Make a fresh start with MinRes. MinRes is a top 50 ASX mining services company with a strong pipeline of projects that will drive unprecedented growth over the next five years. Our people are the foundation of our success, and we offer attractive salaries and benefits, opportunities...

  • Horsley Park Administration Officer

    8 hours ago

    Horsley Park, Australia DHL Supply Chain Full time

    **About us** When you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength. We are the world's leading contract logistics company. We create competitive advantages for our customers through customised warehousing and transportation services. We combine our...