Donor Services and Grants Coordinator

4 weeks ago

Melbourne, Australia Australian Communities Foundation Full time

About the role

The Donor Services and Grants Coordinator reports to the Relationship Manager and supports the work of the Philanthropic Services and Finance and Operations teams. This role is responsible for implementing strong and efficient back-end processes and delivering high-quality front-of-house servicing to the ACF community, as well as assisting with administrative tasks across the Foundation.

The role is responsible for various core business processes, including the opening and closing of funds, detailed data entry and reporting, receipt and triage of enquiries, and support with office management and basic accounting tasks.

Full-time (negotiable). Melbourne (preferred) with flexible/remote working supported. Head office in East Melbourne.

ABOUT YOU
- Passionate. You enjoy using your skills and expertise to make society and the world a better place. You understand that everyone can contribute to creating a fairer and more sustainable Australia and you are keen to play your part.
- Can-do attitude. You are passionate about supporting your team in a multitude of ways, as well as ensuring all engagements external stakeholders have with the organisation are seamless and positive.
- Administration whiz. You are a well-organised and efficient administrator and diligent driver of processes. You understand systems and the importance of a strong administrative backbone for a healthy organisation.
- Attention to detail. You have a sharp eye and understand it’s important to get the details right.
- Problem-solver. You enjoy and thrive on helping solve problems for internal and external stakeholders.
- Strong interpersonal skills. A great communicator, you are confident engaging with donors, as well as individuals at all levels of authority within and outside of the organisation.
- Values-aligned. You are committed to building strong relationships with your team and those you work to support. You are aligned with ACF’s values and bring a respectful, can-do approach to your work.

if you are passionate about using your data entry and administration background to contribute to a fairer and more sustainable Australia. Applicants should be strongly aligned with ACF’s values: Inclusion, Agency, Courage, and Fairness.

A position description is attached.

KEY SELECTION CRITERIA
- Ability to work independently, soliciting guidance and direction from relevant members of the team when required
- Ability to multi-task, manage time, set priorities, and meet deadlines
- Strong administrative skills
- Strong interpersonal and customer service skills and confident, can-do attitude when interacting with internal and external stakeholders
- Strong written and verbal communication skills
- Ability to problem solve and think critically
- Sound understanding of basic business processes as they relate to CRM database management and general administration
- Proficiency with the Microsoft Suite of programs (Word, Excel, Powerpoint etc.)
- Ability to support others in a fast-paced and demanding but nurturing environment
- Commitment to actively working as part of the Philanthropic Services and Finance and Operations teams
- Commitment to embodying ACF organisational culture and values

Position Description : Donor Services and Grants Coordinator PD Mar 2023

PBA3

Profession: #Administration_and_Office_Support, #Finance_and_Accounting

Sector: #Foundations_Trusts_and_Philanthropy

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