Accommodation Concierge

Level 5, full-time and ongoing appointment
- Base salary range: $76,422 - $84,705 p.a. plus 17% superannuation

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

**About the team**

The Division of Student Accommodation and Community sits within the UWA Education Portfolio, overseen by the Deputy Vice-Chancellor (Education). Together, with the Division of Student Life, Student Accommodation and Community, plays an integral role in the shared strategic goal of providing a world-class student experience.

The Student Accommodation and Community Division provides co-aligned and extracurricular services for enrolled students, staff and community stakeholders. The Division manages a significant asset portfolio for the University, including all sporting facilities and infrastructure, as well as a series of student accommodation buildings and facilities. Co-aligned support services include; the residential onsite student accommodation services of University Hall, UWA Medical Centre, UWA Child Care Services, UWA Sport and the commercial operations team (encompassing short stay accommodation and events). The area works closely with the Student Guild and the Division of Student Life.

**About the opportunity**

As the appointee you will, under general direction, provide support in connecting UWA students and Staff members with the accommodation options that fit their needs. You will be the key contact for students and staff members by facilitating the referral process, supporting the operations of the UWA accommodation portfolio, ensuring its effectiveness and efficiency.

The accommodation portfolio includes areas such as but not limited to; five residential colleges known as College Row, Crawley Village, Forrest Hall Scholars and Short Stay Guests, wider UWA partners including, Purpose Built Student Accommodation (PBSAs), Homestay Networks, Private Rental Agencies, and others.

To be considered for this opportunity, you will demonstrate:

- Relevant tertiary qualification or demonstrated equivalent competency
- Substantial relevant experience at an appropriate level
- Experience in student accommodation or a general accommodation services environment
- Highly developed written and verbal communication skills
- Highly developed organisational skills with the demonstrated ability to set priorities and to meet deadlines
- Ability to work independently, show initiative and work productively as part of a team

Full details of the position's responsibilities and the selection criteria are outlined in the position description: [Accommodation Concierge [516124].pdf

The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

**Closing date: 11:55 PM AWST on Sunday, 3 December 2023**

Note: Interviews will be held on Friday, 8 December 2023.

This position is only open to applicants with relevant rights to work in Australia.

**Our commitment to inclusion and diversity**

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution. We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.
- We have a globally competitive, gender neutral parental leave policy with 26 weeks paid leave after 12 months service and 36 weeks after 5 years.
- We have on-campus childcare facilities for children aged 6 weeks to kindy.
- We facilitate flexible working, with part-time and job-sharing arrangements considered.
- We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion.
- We have Athena SWAN Bronze accreditation and actively work to improve gender equity.