Casual Officer

Casual role until 31 March 2023 with estimated 18 hours p/w

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

**About the team**

The Student Life (SL) division plays a key role in delivering world-class higher education at The University of Western Australia, managing all aspects of student experience. This includes accommodation, academic and administration services, health and wellbeing, accessibility, sport and recreation, careers and employability, international student support and study exchange.

While reporting to Student Life, this role works closely with the Brand, Marketing and Recruitment (BMR) division, providing the University’s brand management, marketing, recruitment and communication activities.

This role works closely with the Future Students (FS) team within BMR, which provides strategic student recruitment direction and management for the university. The FS Contact Centre brings together the recruitment operations for international and domestic markets to providing professional consulting advice to meet all future student needs at a central location.

**About the opportunity**

You will provide the front-line accommodation advisory service to prospective and current students. Appointees will also fulfil a variety of administrative tasks and roles as required.

To be considered for this role, you will demonstrate:

- Relevant tertiary qualification or demonstrated equivalent competency
- Highly developed written and verbal communication skills, strong interpersonal skills, the ability to work with a range of people from diverse cultural and educational backgrounds, and of different age groups
- Ability to work independently, show initiative and work productively as part of a team
- Highly developed organisational skills and demonstrated ability to set priorities and meet deadlines
- Broad knowledge of student accommodation market, education systems; university admission requirements, policies and procedures
- High level customer service, including understanding the needs of customers and exceeding their expectations
- Desirable: A demonstrated proficiency in Mandarin speaking

Please note the special requirements of this role:

- Weekend and afterhours work, with flexibility for some mid-week shifts as required
- Ability to undertake physical tasks such as manual handling, packing and unpacking materials

Full details of the position's responsibilities and the selection criteria are outlined in the position description: PD_Casual Officer Accommodation Concierge.pdf

The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

**Closing date: 11:55 PM AWST on Wednesday, 18 January 2023**

**Our commitment to inclusion and diversity**

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution. We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.
- We have on-campus childcare facilities for children aged 6 weeks to kindy.
- We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion.
- We have Athena SWAN Bronze accreditation and actively work to improve gender equity.