Clinical Team Lead

1 week ago

Eight Mile Plains, Australia Body and Mind Online Full time

**About Us**:
Since 2019, our mental health and wellness programs have changed the lives of more than 9,000 Australians otherwise struggling with conditions like PTSD, depression, anxiety, sleep, anger issues, addiction and relationship troubles.

All our programs include either telehealth or onsite access to our experienced and caring registered mental health professionals, as well as daily access to mindfulness practices like yoga, meditation, breathing exercises and more. With more than 100 years of combined experience and a team of more than 50 practitioners, we’re also one of the largest providers in the country.

In 2022, we partnered with the leading mental wellness brand and #1 app for sleep, meditation and relaxation, Calm. Designed to help users manage stress, sleep better and live a happier, healthier life, clients from all our programs, and all our practitioners, now have access to hundreds of hours of original audio content available in seven languages through the premium Calm subscription — an Australian industry first

**About the Role**:
We are extending our team & are excited to add the expertise of a highly motivated **Clinical Team Lead**. In this role you will be responsible for managing our team of Mental Health Practitioners, mentoring them to deliver high quality service as well as achieve client & organisational objectives.

Given our organisational structure of remote practitioners, this presents unique challenges to manage & guide the team with the support of the Practitioner & Client Management Teams so a strong focus on setting KPI's & supporting your team to achieve these targets is key to success in this position.

**Your Responsibilities**:

- Lead & support our team of practitioners to ensure high quality services are delivered to our clients as well as achieving & optimising clinical operations
- Carry out performance appraisals, identify areas of improvement & implement changes or support required
- Develop & carry out clinically driven operation plans to improve efficiency & performance
- Foster a supportive & collaborative relationship between the Practitioner Management Team & the Client Management Team
- Routine review of practitioners' case load & capacity to integrate new clients
- Maintaining awareness of current legislation to ensure compliance with all statutory and regulatory guidelines as well as developing & refining processes inline with these guidelines to improve efficiency
- Maintaining a timely schedule to ensure appointments & reporting criteria is met
- Ensure the safe & correct management of high-risk clients

**About You**:

- Experience managing diverse teams & a track record of demonstrated leadership in managing an operational team to deliver service excellence
- 3+ years experience working in a Allied Health role preferred
- Exceptional written & verbal communication skills with strong attention to detail
- Sound time management & organisational skills to manage practitioners' case loads
- Excellent commercial acumen & the ability to compile & analyse performance reports
- Experience with telehealth platforms preferred but not required
- Previous experience using Halaxy or Cliniko preferred
- Experience managing Psychologists or Mental Health professionals highly regarded
- Flexibility to travel interstate & between Brisbane & the Sunshine Coast, working varied hours at short notice depending on business requirements
- Ability to work independently and remotely when required

**What We Offer**:

- Modern & serviced work space located at Eight Mile Plains
- Flexible working arrangements with the ability to work from home 1-2 days per week
- FREE Premium access to the #1 mental wellness App, Calm
- Opportunity for growth & professional development within an organisation that wants to see you thrive
- Working for a company & team that prioritises mental health
- Employee referral bonuses

**How to Apply**:
Body and Mind is an equal opportunity employer, and we welcome applicants from all backgrounds. We believe that diversity and inclusivity are key to our success, and we are committed to creating a workplace that values and respects all individuals.

**Salary**: $80,000.00 - $100,000.00 per year

**Benefits**:

- Professional development assistance
- Referral program

Schedule:

- Day shift

Work Authorisation:

- Australia (required)

Willingness to travel:

- 50% (preferred)

Work Location: Hybrid remote in Eight Mile Plains, QLD 4113

Application Deadline: 08/04/2024

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