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Training and Adoption Manager

8 months ago

Brisbane, Australia Queensland Health Full time

**The role**:
Responsibilities extend to all formal and ad-hoc training requirements managed within DHS and any State-Wide training service requests, as well as providing technical environment support.

**Key responsibilities will include**:

- Provide expert ieMR front-end user support, training, and advice as a SME (Subject Matter Expert) to all ieMR enabled sites state-wide.
- Provide ownership for the DHS Training Domains and provide state-wide technical support for these domains.
- Consult effectively with key stakeholders to resolve technical and strategic training issues both internal and external to DHS.
- As part of a team, drive adoption of the DHS training strategies to the HHS, to promote workflow compliance.
- Report on progress of key performance indicators to the DHS Director
- Develop and deliver training services and collateral to improve the service delivery and capacity of eHealth Queensland's ieMR support services.
- Identify and Implement improvement opportunities to advance the quality of content and delivery of ieMR clinical and administrative training state-wide.
- Collaborate with internal management and vendors to provide vendor led training for eHealth Queensland employees and the broader stakeholder community.

Are you right for this role?To be successful in the role you will have:

- Expert level knowledge of the user-facing ieMR solution with capacity to rapidly develop an in-depth technical understanding of the ieMR
- High level of experience in training and adoption within a large and complex, geographically diverse, ICT environment
- High level of interpersonal, negotiation, consultation, oral and written communication skills with a diverse range of stakeholders to achieve tangible improvements in training and adoption service quality
- Demonstrated success in designing, implementing, and embedding multimodal learning collateral
- Demonstrated ability to use Service Now to manage incoming requests and work within the ITIL framework for Change, Request and Problem management
- Demonstrated ability to contribute to, and provide detailed meaningful reporting on, key performance indicators

**Benefits of working with eHealth Queensland**: By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. You will enjoy a variety of benefits, including:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development