Customer Service Officer

3 weeks ago

Peakhurst, Australia The Fearocious Feed Full time

**Job Title**: Customer Service Officer

**Company**: The Fearocious Feed

**Location**: Peakhurst

**Industry**: Food Service and Distribution

**About Us**:Our business is not just a leading name in the Food service and Distribution industry; we are a progressive company undergoing an exciting transformation, specialising in providing high-quality food products to restaurants, hotels, catering services, and other businesses. With a commitment to excellence, we take pride in sourcing and delivering a wide range of food products to meet our clients' diverse and unique needs.

**Responsibilities**:

- **Customer Service**:

- Serve as the primary point of contact for customer inquiries, concerns, and feedback.
- Handle customer orders, ensuring accuracy and timely delivery.
- Resolve customer complaints and issues promptly and effectively to maintain high levels of satisfaction.
- Develop and maintain strong relationships with customers and suppliers to foster loyalty and repeat business.
- Collaborate with sales and marketing teams to enhance customer experience and promote company products.
- **Office Management**:

- Assist in daily office operations, including administrative tasks, scheduling, and coordination.
- Manage office supplies and equipment, ensuring adequate stock levels and functionality.
- Implement and maintain efficient filing systems and organizational protocols.
- Coordinate with various departments to streamline communication and workflow processes.
- Support executive team members with administrative tasks as needed.
- **Inventory Management**:

- Monitor inventory levels with the purchasing team and conduct regular audits to ensure accuracy.
- Coordinate with suppliers to replenish stock and manage inventory replenishment processes.
- Utilize inventory management systems to track product movement, identify trends, and optimize stock levels.
- Develop and implement strategies to minimize waste and maximize inventory turnover.
- Collaborate with finance and purchasing teams to forecast demand and maintain cost-effective inventory levels.
- **Team Leadership**:

- Support office staff, providing guidance, training, and performance feedback.
- Foster a positive and collaborative work environment that encourages teamwork and professional growth.
- Lead by example, demonstrating a strong work ethic, attention to detail, and commitment to excellence.
- Promote adherence to company policies, procedures, and safety standards.

**Key Skills**:

- Proven experience 5-7 years in customer service and office management roles within the food service industry.
- Strong understanding of inventory management principles and experience with inventory management systems such as Unleashed.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and accounting software a bonus.
- Leadership qualities with a proactive and solutions-oriented approach.
- Flexibility to adapt to changing priorities and business needs.
- Knowledge of food safety regulations and industry best practices is a plus.

**Internal Contacts**: You will collaborate with our Accounts team, Purchasing team, Warehouse Staff, Drivers, and Senior Management.

**External Contacts**: Key Customers, Suppliers and Third-party vendors.

**Schedule**: Full-time. Start immediately.

**Qualifications**:

- At least 5+ year’s experience in Customer Service within the Food service and Distribution industry

**What We Offer**:

- A supportive and inclusive work environment.
- Opportunity to grow with the business.
- We offer a competitive salary based on experience and company benefits.
- We promote professional development opportunities and career progression.
- We are a passionate, food-focused team with loads of deliciously tasty food products at a staff discount

We do not accept unsolicited agency submittals and you must have valid work rights in Australia.

Pay: $65,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Salary packaging

Schedule:

- 8 hour shift

**Experience**:

- Inventory management: 2 years (preferred)
- Accounting software: 2 years (preferred)
- Food service and distribution: 2 years (required)
- Customer Service: 5 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 15/05/2024
Expected Start Date: 20/05/2024

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